- Daily Client inquirieson the Zohodesk which includes all kinds of services (Translation SubtitlingInterpretation Transcription and Voiceover).
- Understanding the type of inquiryresponding to them on time and in a service orientedmanner.
- Getting on a client call as and whenneeded to build client relationships.
- Price andquote client(s) to win new projects and maintain profitmargins.
- Be the point of contact between theclient and internal team.
- Be responsible foraccurately conveying the clients requirements to the projectsteam.
- Tracking and reporting on projectprogressto the client as needed.
- Review thedeliverables before sending them to the client(s). Sending finalfiles and getting feedback from theclient(s).
- Detailed knowledge and ability tohandle client queries and communicate them to the Projectsteam.
- Maintain and strengthen clientrelationships with existing and new client accounts through regularcommunication reports and strategic developmentplans.
- Education:Bachelors degree or higher educationpreferred.
- Experience: 1 2 years of relevantexperience in the Localisation industry as a Business DevelopmentExecutive or Client RelationshipExecutive.
- Should be willing to work in UKshift 1 PM to 10 PM IST.
- Proficiency inutilizing enterprise tools such as CRM CAT tools and Understandingof Localisation file formats.
- Ability tocommunicate present and influence key stakeholders at all levels ofan organisation.
- Excellent presentationinterpersonal verbal and written communicationskills.
- Teamworker and ready to meet clients expectations as promised (Thisincludes working on weekends if needed andurgent).
- Additional language skills will be anadvantage and should have Customer Serviceabilities.
- A proactive approach to work in atimesensitive work environment and dynamic to learn newthings.
- Jointhe Best Place to Work (Yes we are not hesitant to claim it becausewe align our values and practices to ensure a safe and enjoyablework space)
- Access to toptier clients andcomplex business challenges
- Work with acollaborative team who supports and encourages eachother
- Continuous development through ourcomprehensive learningapproach
- Toolsequipment and guidance you need to not just succeed but set newheights of success
- We believe diversity helpsus become better versions of ourselves. If you are part of our teamyou are our Human and we appreciate and respect you for who youare.
- We encourage and fully support flexibleworking
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Description
JobDescription
Requirements:ExcellentEnglish Communication is a mustExperience insales with International clients is a must. 1yearPresentable skill is amustHandson experience with CRM tools isneeded.Education/Experience
Requirementsprice and quote client(s),englishcommunication,internal team communication,project progresstracking,client queries handling,sales,cat tools,zohodesk,presentable skill,strategic development plans,interpersonalcommunication,crm tools,customer service abilities,clientrelationships,client feedback,enterprise tools,localisation fileformats,key stakeholder influence,communication,clientinquiries,flexible working,access,businessdevelopment,international clients