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    Operation & Support Executive - Ahmedabad, India - Dsoft Innovations LLP

    Dsoft Innovations LLP
    Dsoft Innovations LLP Ahmedabad, India

    1 week ago

    Default job background
    Full time
    Description

    Position:
    Operation &

    Support Executive Location:
    Ahmedabad CTC Package:

    As Per Company Job Description:
    Freedeem, a lifestyle app company, is hiring a Operation cum Support Executive for its customer care division. The Candidate should have Excellent verbal & written communication skill, analytical & problem-solving attitude. Hands on experience on CRM software and huge database management. Should be able to handle B2B and B2C customers and able to provide support as when required. Candidate shall be self-motivated & high on achievement orientation, should have the ability to deliver results and handle pressure.


    Roles & Responsibility:
    Implementing operational policies and procedures to improve efficiency and productivity. Maintain excellent customer satisfaction and review support tickets for appropriate resolution. Provide customer support through (Outbound + Inbound) phone calls and E-mail.

    Collaborating with other departments within the organization to ensure that all activities are aligned with the overall goals and objectives.

    Proactively identify, investigate, and resolve recurring customer support issues.

    Ensure that all customer interactions, as well as the management of business onboarding and campaigns, are properly documented and recorded.

    Proactively gather and utilize customer feedback and suggestions. Contribute to the development of future customer support processes. Communicate effectively with peers and managers. One should be capable of effectively managing their workload regardless of the circumstances.


    Required Skill Set:

    Excellent verbal and written communication, analytical and problem-solving skills Strong customer service skills Hands-on exposure of Excel, Word, and PowerPoint.

    Hands on experience of using in CRM or Admin panel for huge database handling.

    Should have a typing speed of 30+ The ideal candidate would possess the skill to effectively prioritize tasks and meet deadlines.

    Effective time management skill & Flexible to work on any shift and any task assigned.


    Our Work Culture:
    Our Team comprises motivated individuals that help each other do remarkable things every day. We face challenges together and we win together. And just like other humans, we make mistakes, but we learn from them quickly.


    About Freedeem:

    The management has a history of delivering world-class innovative solutions to the Leading Jewelry companies in India & abroad through their 30 years old venture, ORNATE and PROFIT NX.

    FREEDEEM is the latest addition to the portfolio.
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