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    Senior Customer Service Executive - Chennai, India - Tata Communications

    Tata Communications
    Tata Communications Chennai, India

    Found in: Talent IN C2 - 4 days ago

    Tata Communications background
    Description

    Other knowledge/skills

    Areas Of Responsibility Include


    • Working experience in 24x7 Operations.

    • Manage day to day performance of NOC Operations and manage the SLAs across the projects.

    • Proactive monitoring of boards and monitoring tools to ensure SLAs are covered.

    • Reviewing current processes and procedures to ensure updates are instigated as appropriate.

    • Troubleshooting all network related problems

    • Ensure the processes are followed.

    • Coordinate and monitor log analysis for our managed services offerings, to ensure company policy and security requirements are met.

    Essential Knowledge:


    • Working experience in 24- 7 NOC operations

    • Understanding of NOC operations, basics of networking

    • Well versed with ITIL processes around Incident, Problem & Change Management

    • Reporting Skills- collate the data and study it for meaningful analysis.

    • Able communicator to effectively reach out to customers in timely manner for identified issues.

    • 4+ experience in network engineering, deploying, supporting, and managing WAN infrastructure.

    • Working with complex enterprise WAN environments, including the following topologies and protocols: TCP/IP, BGP, OSPF, VRF, MPLS, GRE, IPSec, NAT

    • Working knowledge in switching fundamentals such as Ethernet, VLANs, STP, HSRP and VPC

    • Experience using network diagnosis and packet analysis tools.

    • Able to effectively prioritize tasks in a high-pressure environment.
    Skills :


    • LAN & WAN

    • DMVPN, IPSEC, VDSL, Corporate Internet etc.

    • Routing and switching

    • PRI/ILL/MPLS Links Management

    • 4G Services technology

    Academic Qualifications:


    • Minimum 4-year degree

    • 5 + years of NOC work Experience

    CCNA & ITIL Certification mandatory

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