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    Jr. Customer Service Executive - Chennai, India - Tata Communications

    Tata Communications
    Tata Communications Chennai, India

    Found in: Talent IN C2 - 4 days ago

    Tata Communications background
    Description

    Job Family Descriptor

    Oversee and drive back office provisioning of service delivery including onnet feasibility, access networks and customer order provisioning. Drive system and process improvement projects to ensure timely and cost effective provisioning of orders in ILD, NLD and MAN networks. Ensure availability of inventory of network systems and bandwidth in provisioning on networks. Analyze need for capacity augmentation/ optimization to address capacity crunch in networks. Plans, organizes and directs all operations with respect to installation support, network service and major moves. Identify and lead implementation for any new network updates. Responsible for the configuration of telecom infrastructure and/or network components to meet design specifications. Manage and monitor planning and delivery of orders in terms of configuration management. Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team. Drive change management initiatives, make change requests and monitor change processes and IT initiatives within to ensure delivering a tested active service layer to the customer on time at optimal costs to the organization and drive continuous improvement. Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary. Provides technical expertise, business planning and workflow management for ensuring smooth integration of network and system solutions/network improvement. Ensures that all installation functions are performed in a timely fashion to meet specifications.

    Broad outline of the Role

    Is able to apply broad knowledge of one area within Provisioning and Configuration Management or advanced knowledge of specific professional/operational practices.Checks for problems in existing systems and modifies work processes following defined procedures.Operational role responsible for achieving day-to-day objectives. Works under direct supervisionNo prior work related experience required Education: GraduateExperience: 0-2 years

    Purpose - Broad objective of the role

    Operating Network - Key External

    Operating Network - Key Internal

    Size and Scope of Role - Financial

    Size and Scope of Role - No. of direct reports

    Size and Scope of Role - Total team size

    Size and Scope of Role - Other size parameters

    Minimum qualification & experience

    Other knowledge/skills

    Key Responsibilities

    Technical Competencies

    Knowledge / Skills

    Communication Skills
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