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    Chief Manager - Mumbai, India - ICICI Prudential Life Insurance

    ICICI Prudential Life Insurance background
    Description
    Job Details

    Chief Manager - Customer Reach team - Mumbai

  • Yrs
  • Mumbai
  • Chief Manager
  • Job description

    Management of the social media handle from customer servicing perspective
    Handling queries/request/complaint received at the social media platform
    Management of end of end relation with the vendor handling social media platform
    Building and publishing MIS and reports to ensure the customer concerns are addressed with accuracy and on time
    Building customer educative and informative learning series for customers by interacting with the marketing team
    Holding service camps pan India for servicing customers
    Making presentation to the senior management as and when required


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