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    System Engineer - Gurugram, India - IGT Solutions

    IGT Solutions
    IGT Solutions Gurugram, India

    Found in: Talent IN 2A C2 - 4 days ago

    Default job background
    Technology / Internet
    Description

    Role- System Engineer- Technical Support

    (This is a voice process which includes- live calls, chats, emails,etc)

    Experience – 2 to 5 Years

    Location- Gurugram

    Mode – WFH for now, ( Hybrid- 2 days office if required in future)

    Timings : 5.5 days working (alternate Saturday off )

    Responsibility: Providing technical assistance and support to customers users over live calls, chats, Emails etc

    Inbound & Outbound Process

    Rotational shift : (Day shift 6-3, UK Shift 2-11, Night : 6-4, Night 10-7)

    Employer: IGT Solutions Pvt Ltd.

    Type of Employment: Fulltime

    Mandate Skillset: IT service desk, Excellent com skills, Active Directory, Printers, ITIL, ITSM, P1 bridge, Server network desktop support

    Job Description: Account management, ITSM Tool expertise, Service Now basis knowledge, ITIL Knowledge, AD & Citrix, Basic windows desktop and server knowledge, Desktop Management, Networking (awareness and basic knowledge). Experience in DNS, DHCP, Active Directory is required

    Other Skills :

    OSI model

    DNS

    DHCP

    IP address types and classes

    Networking Basics

    DHCP reservation

    Active directory- basic knowledge

    Network printer configuration

    Performance monitor

    BSOD

    BIOS

    Event Viewer

    Classes in IP address

    Ranges in classes

    Information carried out by IP address

    Protocol

    use of dhcp

    Other Roles : IT Infrastructure management, Server management, Azure portal management, Online admin exchange management

    About IGT Solutions Pvt Ltd

    IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 85+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 19 centres in 11 countries, with CX and Technology experts from 35+ nationalities. IGT

    IGT's Digital team collaborates closely with our customer's business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience

    Our offerings include industry solutions as well as Digital services. We work with leading global enterprise customers to improve synergies between business & technology by enabling rapid business value realization leveraging Digital Technologies. These include lifecycle transformation & rapid development / technology solution delivery services delivered leveraging traditional as well as Digital Technologies, deep functional understanding and software engineering expertise.

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