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Quality Analyst
Found in: Talent IN 2A C2 - 4 days ago
Anugrah arts pvt ltd Pune, IndiaMaintains and improves product quality by completing product, company, system, compliance, and surveillance audits, and investigating customer complaints. · Collaborates with other members of management to develop new product and engineering designs, and manufacturing and trainin ...
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Software Quality Engineer
Found in: Talent IN 2A C2 - 3 days ago
Waytogo Consultants Pune, IndiaDuring the software development process, it is important to check for mistakes. However, this analysis and testing take time, and software development teams are often on strict deadlines. Software Quality Engineer is the process of implementing these quality assurance checks effi ...
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Senior Sales Executive
Found in: Talent IN 2A C2 - 5 days ago
Kolte-Patil Developers Limited Pune, IndiaPosition Title: Senior Executive · Reports To: Assistant Manager/DGM- Sales · Job Summary · Attend customer walk-ins at site. · Builds and maintains relations with the potential customers. · Promptly respond on sales enquires so as to maximize sales conversions. · Key Roles and R ...
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Assistant Operations Manager
Found in: Talent IN 2A C2 - 4 days ago
WNS Pune, IndiaManage End to End claims process from Claims Filing to Recovery from Carriers. · Good written and communication skills. Be the face of the process for clients. Strong leadership and communication skills · Providing directions, guidance and support to team members to help them ach ...
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Shift Manager
Found in: Talent IN 2A C2 - 6 days ago
Nxtra by Airtel Pune, IndiaOverall responsible for O&M, SPoC - Day to day operation and manage critical situations to achieve SLAs - uptime to meet the customer requirment, Ensures reliability and efficiency of DC Operation, Owns Sow and SLAs, PPM , Safety - DRs , Audit Readiness - certification follow ups ...
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- Accounts Receivable
Found in: Talent IN 2A C2 - 18 hours ago
WNS Pune, IndiaJob Description · Cash application: Managing accounts receivable processes for a business or client. Primary responsibilities include handling payments and accurately applying them to the correct customer accounts. Let's delve into the details:Duties and Responsibilities:Payment ...
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Head of Customer Service
Found in: Talent IN 2A C2 - 2 days ago
CRIF India Pune, IndiaThe position will be under the Bureau Operations vertical and report directly to the Head of Bureau Operations. The position allows a great opportunity for anyone looking for good visibility of leadership and decision-making. With the regulator's focus on Consumer Grievances and ...
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Project Quality Analyst
Found in: Talent IN 2A C2 - 18 hours ago
Neilsoft Pune, IndiaPosition-Project Quality Analyst for Manufacturing · Experience-2 to 6 Years · Qualification-BE(Mechanical) · Additional qualifications preferred : PMP, ME,MBA(Operations) · Location-Pune · To work with Project Leaders & Delivery Teams and ensure control of Project Quality & Pro ...
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Area Vehicle Service Manager
Found in: Talent IN 2A C2 - 4 days ago
Ather Energy Pune, IndiaYou'll be our: Area Vehicle Service Manager · You'll be based at: Pune Zonal Office · You'll be aligned with: Zonal Vehicle Service Manager · You'll be joining our: Service Delivery Team · What you'll do at Ather: · Ensure that the kPIs of the doorstep service teams are met, whil ...
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Client Visit Expereince
Found in: Talent IN 2A C2 - 6 days ago
LTIMindtree Pune, IndiaLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 ...
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Human Resources Business Partner
Found in: Talent IN 2A C2 - 6 days ago
upGrad Pune, IndiaJob Title: Human Resources Business Partner (HRBP) · Job Summary: We are seeking a skilled and experienced Human Resources Business Partner (HRBP) with at least 2 years of relevant experience to join our team. The HRBP will serve as a strategic partner to our business units, pro ...
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Director Product
Found in: Talent IN 2A C2 - 3 days ago
Data Axle India Pune, IndiaAbout the job · Data Axle Inc. has been an industry leader in data, marketing solutions, sales, and research for over 50 years in the USA. Data Axle now has an established strategic global centre of excellence in Pune. This centre delivers mission critical data services to its gl ...
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City Operations Manager
Found in: Talent IN 2A C2 - 13 hours ago
PadCare Pune, IndiaRole - City Operation Manager [ On Field ] · Qualification - 2-3 years of experience · Relevant Industry - Logistics, Supply Chain, Facility Management · At PadCare we aim to rebuild the way people without periods experience washrooms. We've built the world's first sanitary napki ...
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Service Engineer
Found in: Talent IN 2A C2 - 2 days ago
Power-One Micro Systems Pune, IndiaJob Title: Service Engineer / Sr. Service Engineer · Company: Power-One Microsystems Pvt Ltd · Location: Pune, Maharashtra, India · Job type: On site/Field service work. · Salary: Rs.15,000 to 25,000 per month · Company Overview: Power-One Microsystems Pvt Ltd is a Bengaluru-base ...
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Genaral Manager
Found in: Talent IN 2A C2 - 4 days ago
Raam Group Pune, IndiaAbout Us: RAAM Group is an auto retail organization based out of Hyderabad with over $200 Mn in annual turnover along with interests in real estate, construction, and consumer retail. · We are proud channel partners for leading automobile companies such as Mercedes-Benz, MG Motor ...
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Leasing Manager
Found in: Talent IN 2A C2 - 17 hours ago
Gera Developments Pune, IndiaOver 50 years, 62 projects & approx. 9 million sq. ft. under development, we have won the trust of customers. We not only create premium residential and commercial projects but deliver novel experiences anchored in our values of trust, quality, customer first and innovation. Driv ...
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Application Engineer-NASH Pune
Found in: Talent IN 2A C2 - 13 hours ago
Ingersoll Rand Pune, IndiaNASH is one of the Business Division of Ingersoll Rand with the products ranges of Liquid ring vacuum pumps (LRVP'S), Liquid ring compressors, Standard LRVP packages, Engineered vacuum & compressor systems, Steam jet air ejectors (SJAE'S), Condensers - barometric & surface types, ...
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Regional Manager Sales
Found in: Talent IN 2A C2 - 6 days ago
Parksons Packaging Ltd. Pune, IndiaThe role is responsible for managing key accounts of the organization and developing good working relationships with key customers to enhance client's satisfaction and retention. The role is responsible for acting as an interface between customer's user and Parksons internal team ...
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Walk-in For Order Management on 6th May at Pune
Found in: Talent IN 2A C2 - 1 day ago
Infosys BPM Pune, IndiaGreeting from Infosys BPM Ltd., · EXCLUSIVE WALK-IN DRIVE FOR "Sales & Fulfilment-Order Management" at Pune on 6th May 2024 · Greeting from Infosys BPM Ltd., · You are kindly invited for theInfosys BPM:: Walk-In Drive on 6th May 2024 at Pune. · Note: Please carry copy of this em ...
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Accounts Receivable Specialist
Found in: Talent IN 2A C2 - 13 hours ago
PadCare Pune, IndiaRole - Accounts Receivable Specialist · City - Pune · Qualification - 1-2 years of experience · At PadCare we aim to rebuild the way people without periods experience washrooms. We've built the world's first sanitary napkin recycling ecosystem and made it accessible for over a m ...
Manager - Complaint Management (L5) - Pune, India - Tata Motors
Description
Position Summary with Job Responsibilities
Position Description Format
Position Name Manger-Customer Complaints management Position level Level 5
DEM position name Head- Customer Complaints and call centre management DEM position level Level 4
FEM position name Head- Customer Complaints and call centre management EV FEM position level Level 4
Job Summary
Monitoring and review of complaints on a daily basis working towards reduction of overall complaints, closure of complaints within TAT and co-ordination with field team to ensure process adherence and support in case of any issues. Develop and share relevant MIS with different stakeholders on daily, weekly and monthly basis.
Personal Profile (Please review)
Education B. E/Graduate
Skills 1) Well versed with Complaint Management Process & Systems
2) Experience in Customer Complaints Handling
3) Knowledge of CRM DMS System & Analytics
4) Technical knowledge of Automobiles
5) Service Process Knowledge
Relevant Experience :
8-10 years of total work experience (automobile & customer care)
Job responsibilities
- Daily review open complaints & ensure faster resolution – Closely follow-up with dealer/RO/Zonal level to resolve complaints within TAT
- Focus & drive for maximum complaint closures with satisfaction notes
- Check duplicate complaints, Queries, Service Requests etc & take up with CE team to streamline
- Handle TMPC queries from zone by cross checking the facts
- Assist RO teams in drafting replies to customer mails
- Guide & handhold RO teams for proper documented closure of customer complaints
- Analyse Training Need Identification for field team/call center related to complaints
- Create modules & deliver training call center/field team on existing & new processes
- Audits – To perform dip stick checks & improve quality of CX parameters
Dimensions of the position
(List significant quantities on which the position has a direct impact)
1. Appropriate operational, financial, staffing, geography data
2. Relevant to the job
3. Other relevant organisation / departmental data
4. Team size
Education
Work Experience
Tata Motors Leadership Competencies
Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectationsDeveloping Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excelDriving Execution - Translating strategy into action and executionLeading by Example - Encouraging and following ethical standardsLeading Change - Recognizing the need for change, initiating and adapting to changeMotivating Self and Others - Inspiring teams and individualsFunctional Competencies
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