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    BPO team leader - Gurugram, India - HireBloc Ventures Pvt Ltd

    HireBloc Ventures Pvt Ltd
    HireBloc Ventures Pvt Ltd Gurugram, India

    1 day ago

    Default job background
    Full time
    Description

    Company Overview

    HireBloc Ventures Pvt Ltd is a Recruitment Agency & Staffing Industry company with 11-50 employees. For more information, please visit their website: [HireBloc Ventures Pvt Ltd]).

    Job Overview

    Full-Time BPO Team Leader role based in Gurgaon, Haryana, India. Junior level position requiring 1 to 3 years of experience.

    Qualifications and Skills

    • 1 to 3 years of experience in a similar BPO Team Leader role
    • Strong leadership and people management skills
    • Excellent communication and interpersonal skills
    • Ability to handle and resolve customer complaints and escalations
    • Knowledge of BPO operations and customer service management
    • Proficient in using CRM software and other relevant tools
    • Problem-solving and decision-making abilities
    • Strong organizational and time management skills
    • Ability to work in a fast-paced and dynamic environment
    • Bachelor's degree in any field

    Roles and Responsibilities

    • Manage and lead a team of BPO executives to deliver high-quality customer service and achieve performance targets
    • Train and mentor new team members on product knowledge, communication skills, and service delivery
    • Monitor and evaluate team performance, provide regular feedback, and implement improvement techniques
    • Handle escalated customer queries and complaints, ensuring timely resolutions
    • Identify training needs and coordinate with the training department to upskill team members
    • Assist in developing and implementing process improvements to enhance overall team efficiency and productivity
    • Prepare and present performance reports to senior management, highlighting key achievements and areas for improvement
    • Ensure adherence to company policies, procedures, and industry regulations
    • Stay updated with industry trends and best practices in customer service management
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