Customer Care Executive - Coimbatore, India - Cotton Concepts (CC)

Cotton Concepts (CC) Coimbatore, India

2 days ago

Full time

Description

Job Overview

We are looking for a Customer Care Executive to join our team at Cotton Concepts (CC), a leading home textiles manufacturer. As a Customer Care Executive, you will be responsible for providing exceptional customer service and building strong customer relationships. This is a full-time position with opportunities for growth.

Qualifications and Skills

Junior: 1 to 3 years of experience in customer service or a related field
Excellent verbal and written communication skills in English
Strong problem-solving and decision-making abilities
Ability to handle customers with empathy and patience
Familiarity with customer relationship management (CRM) software
Proficiency in using MS Office applications
Attention to detail and ability to multitask
Positive attitude and willingness to learn and grow
Ability to work in a fast-paced and dynamic environment

Roles and Responsibilities

Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner
Assist customers with product-related questions, orders, and returns
Provide accurate information about our products, services, and company policies
Build and maintain strong relationships with new and existing customers
Resolve customer complaints and issues with patience and empathy
Collaborate with other teams to ensure seamless customer experience
Document customer interactions and update customer records
Identify and escalate priority issues to the appropriate department
Meet or exceed individual and team performance goals

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