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Service Manager
Found in: Talent IN 2A C2 - 2 days ago
Teleperformance Gurugram, IndiaInterested folk can drop a text at "". · Work Location: Gurgaon · Experience – 12-18 years · This position will be responsible for advocating best practices and managing a team for the development of service management processes based on ITSM constructs. The Director-ITSM will be ...
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Service Manager
Found in: Talent IN 2 C2 - 3 days ago
JSB Group Gurugram, IndiaWe are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relati ...
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Managed Services Managed Services Senior
Found in: Talent IN C2 - 5 days ago
KPMG India Gurugram, IndiaData Analytics, MIS, Finance Operations and Working Capital ManagementGraduate/ Post GraduatePerform data analytics to support the HoD in business reviews · Build models to prepare monthly Forecast & Projections , weekly / monthly MIS and other adhoc reports · Working Capital Man ...
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Client Services Manager
Found in: Appcast Linkedin IN C2 - 2 days ago
Cvent Gurugram, IndiaAs a Manager, you will be responsible for: · Position Duties: · Manage a team of approximately 50 plus high end product support consultants in a B2B · environment. · Manage and maintain key SLAs during US hours. · Responsible for the development and management of staff members, T ...
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Client Services Manager
Found in: Talent IN 2A C2 - 3 days ago
Cvent Gurugram, IndiaAs a Manager, you will be responsible for: · Position Duties: · Manage a team of approximately 50 plus high end product support consultants in a B2B · environment. · Manage and maintain key SLAs during US hours. · Responsible for the development and management of staff members, T ...
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Area Service Manager
Found in: Talent IN 2A C2 - 4 days ago
Kia India Gurugram, IndiaPosition : Area Service Field Manager (North Region) · Experience Required : 3 to 7 years from 4 wheeler vehicles OEM (mandatory) · Education : B-Tech- Mechanical Engg/automobile engg (mandatory)/MBA (optional) · Location : Gurugram · Roles & Responsibilities · Business developme ...
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Service Center Manager
Found in: Talent IN 2A C2 - 3 days ago
Hexagon India Gurugram, IndiaHexagon solutions integrate sensors, software, domain knowledge and customer workflows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries. A global l ...
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Manager - Actuarial Services
Found in: Appcast Linkedin IN C2 - 1 day ago
Max Life Insurance Company Limited Gurugram, IndiaAbout Max Life Insurance: · Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation. · Max Life offers comprehensive protection ...
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Manager - Actuarial Services
Found in: Talent IN 2A C2 - 3 hours ago
Max Life Insurance Company Limited Gurugram, IndiaAbout Max Life Insurance: · Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.Max Life offers comprehensive protection an ...
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Client Servicing Manager
Found in: Talent IN 2A C2 - 4 days ago
Datawrkz Gurgaon, IndiaClient Servicing Manager · Key Responsibilities: · - Deliver well-thought-out client proposals through industry client,vertical,market and competitor analysis. · - Also seek for Clients feedback periodically. · - YPrepare crisp media plans while coordinating with all stakeholder ...
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Managed Services Whistle Blower Service
Found in: Talent IN C2 - 3 days ago
KPMG India Gurugram, IndiaAbout KPMG in India · KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with ...
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Area Service Manager
Found in: Talent IN C2 - 5 days ago
Ingersoll Rand Gurgaon, IndiaIngersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identi ...
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Event Service Manager
Found in: Talent IN C2 - 5 days ago
Hyatt Corporation Gurugram, India Full timeEvent Service Manager · Grand Hyatt Grand Hyatt Gurgaon IN - HR - GurgaonAdministrativeDepartment Head/ManagerFull-timeReq ID: GUR001734Local Summary · You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies ...
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service management lead
Found in: Talent IN C2 - 3 days ago
5100 Kyndryl Solutions Private Limited Gurugram, India Full timeWho We Are · At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, in ...
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Customer Service Manager
Found in: Talent IN C2 - 4 days ago
Orange Business Services Gurugram, Indiaabout the role · To have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements) · Service Level Management · Prepare and publish Program Plan (including Program Structure / Ro ...
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Payroll Service Manager
Found in: beBee S2 IN - 3 days ago
Vialto Gurgaon, India Full timeJob Description · Job Title- Payroll Service Manager · Company Description · Vialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity fo ...
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Payroll Service Manager
Found in: beBee S2 IN - 2 days ago
Vialto Gurgaon, India Full timeJob Description · Job Title- Payroll Process Improvement Manager · Company Description · Vialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare op ...
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Regional Service Manager
Found in: Talent IN C2 - 5 days ago
Nothing Gurugram, IndiaWho are we? · Here at Nothing, we're building a world where tech is fun again. Remember a time where every new product made you excited? We're bringing that back. · To get there we're gathering the creative and the curious. Those that are passionate enough to question the old an ...
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Information Technology Services Manager
Found in: Appcast Linkedin IN C2 - 2 days ago
Teleperformance Gurugram, IndiaInterested folks can drop a text at "". · Work Location: Work from Home · Job Description · We are looking for a qualified ServiceNow Senior Developer with experience in implementing a minimum of 2 modules including IT Service Management (ITSM) and/or Customer Service Management ...
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Branch Sales and Service Manager
Found in: Talent IN C2 - 5 days ago
Standard Chartered Bank Gurgaon, India Full timeRole Responsibilities · Strategy · Ensure that all of the above services are delivered with accuracy and warmth · Business · Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer se ...
Information Technology Services Manager - Gurugram, India - Teleperformance
Description
Interested folks can drop a text at "
Work Location: Work From Home
Global ServiceNow CSM Lead
Job Description
We are looking for a highly skilled and knowledgeable ServiceNow Customer Service Management Specialist to join our team. This role will focus on leveraging ServiceNow CSM capabilities and integrating systems to enhance our customer service processes.
As a ServiceNow CSM Specialist, you will be responsible for optimizing and streamlining our customer service operations through the effective use of ServiceNow CSM modules. Additionally, you will play a crucial role in integrating ServiceNow CSM with various systems to ensure seamless data flow and a unified customer service experience.
Essential job duties:
Overall 6 to 10 years of experience in ServiceNow Development and Min 3 years' experience in ServiceNow CSM application.
ServiceNow CSM Implementation: Design, configure, and implement ServiceNow CSM modules to meet the unique needs of our customer service operations.
Process Optimization: Collaborate with stakeholders to identify opportunities for process improvement within customer service workflows and implement enhancements using ServiceNow CSM.
Understands technical and functional design requirements related to ServiceNow CSM.
Integration Strategy: Develop and execute an integration strategy for ServiceNow CSM, connecting it with other systems such as CRM, ticketing, and communication platforms.
Technical Implementation: Utilize ServiceNow Integration Hub, APIs, and other relevant technologies to implement seamless integrations between ServiceNow CSM and external systems.
Data Management: Ensure accurate and meaningful data flow between ServiceNow CSM and integrated platforms, implementing data mapping and transformation as necessary.
Customization: Customize ServiceNow CSM as needed to align with integration requirements and to ensure a unified and efficient customer service experience.
User Training: Conduct training sessions for end-users to promote effective utilization of ServiceNow CSM features and integrations.
Documentation: Create and maintain comprehensive documentation for ServiceNow CSM configurations, integrations, and best practices.
Accessibility: Implement accessibility best practices to ensure ServiceNow applications comply with relevant standards.
Educational Qualifications and Other Requirements
A degree holder in business or computer science or equivalent experience.
Proven experience as a ServiceNow CSM Specialist with a focus on customer service process optimization.
Strong understanding of ServiceNow CSM modules and their customization.
Knowledge of ServiceNow Integration Hub, REST, and SOAP APIs.
Experience in designing and implementing integrations with various systems.
Useful Certifications
ServiceNow Certifications
Certified Service Management, Integration Hub
ITIIL v3 or ITIL v4