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    Manager Business Excellence - Bengaluru, India - EdgeVerve

    EdgeVerve
    EdgeVerve Bengaluru, India

    1 week ago

    Default job background
    Technology / Internet
    Description

    Objective

    To enable implementation of standardized delivery, product engineering practices across product development, implementation and support projects; perform product release governance reviews/delivery risk reviews and process adherence checks participate in the sales cycle(RFI/RFP responses, proposal reviews)

    Responsibilities

    • Strategize and plan delivery, release reviews to identify delivery risks and quality/productivity improvement opportunities.
    • Work with delivery/engineering leadership to own/support programs to enable delivery risk mitigation/quality/productivity.
    • Perform delivery excellence/release reviews to verify implementation of standard delivery and engineering practices.
    • Work with Delivery/engineering teams to ensure that delivery conforms to schedules, milestones, quality and scope. Ensure governance mechanisms in place are functioning effectively.
    • Identify delivery risks proactively and mitigations thereof, monitor the risks; minimize customer escalations and provisioning.
    • Identify opportunities to improve productivity, quality; work with the delivery teams to support initiatives in the areas of productivity and quality improvement.
    • Develop and Standardize engineering, delivery and support processes.
    • Lead process transformation programs in span.
    • Benchmarking against other organizations and contextualize industry best practices to organization.
    • Enterprise audits
    • Content creation and delivery of process training for a portfolio of accounts
    • Facilitate cross sharing of practices.
    • Support implementation of improvement actions from customer feedback mechanisms
    • Carry our exec level reporting.
    • Function SPOC during sales cycle

    Qualifications

    • 12+ years of delivery excellence experience in a software services /software product development organization (primary requirement)
    • 6+ years of proven implementation(dev/test) / support experience in a software services/software product development organization preferred.
    • Experience in managing projects desirable.
    • Knowledge and Experience in SDLC process & methodologies viz., agile (SAFe preferred)/waterfall, project management, ALM and development/test tools, devops, process improvement techniques like Lean, emerging areas like SaaS
    • Experience in managing small cross functional and remote teams.
    • Knowledge of business / project financials
    • Experience in managing change initiatives preferred.

    Soft skills

    • Self-starter
    • Excellent communication skills (verbal and presentation)
    • Good facilitation skills
    • Entrepreneurial thinking
    • Good stakeholder management
    • Ability to whiteboard
    • Work with ambiguity.
    • Ability to work in a matrix org.
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