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    Assistant Manager - Gurugram, India - Genpact

    Genpact
    Genpact Gurugram, India

    7 hours ago

    Genpact background
    Full time
    Description

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

    Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

    Welcome to the relentless pursuit of better.

    Inviting applications for the role of Management Trainee/Assistant Manager/Manager Insurance Operations

    Responsibilities

  • Substantial Experience in Policy Admin/ Claims backend operations for Life Insurance, Annuities or Long Term Care Insurance
  • Team Handling/ people facing role. Leading 15 to 40 resources and keeping an engaged workforce
  • Develop a strategy for team to reach organization goal and communicate clear instructions to team members
  • Monitor team members and able to provide mentorship whenever needed and run the flow of day-to-day operations
  • Build reports to update the company on the team's progress and rapport building with the internal & external partner
  • Deal with any issues that arise during shift promptly and deftly, seeking advice from the duty manager where necessary and ensure that the highest possible levels of customer service are delivered at all times
  • Assist Operations lead as and when necessary to make the business run effectively and efficiently and ensure the team meet client expectations & SLA's.

    • Qualifications we seek in you

    Minimum Qualifications / Skills

  • Graduation in any stream
  • Good analytical, problem solving, and overall interpersonal skills
  • Proven ability to build effective working relationships with clients & internal partners

    • Preferred Qualifications/ Skills

  • Project Management and ability to handle multiple priorities
  • Positive attitude with a focus on continuous process improvement and an open mind to change
  • Insurance knowledge and ability to understand and interpret Insurance terminology
  • Proficient with MS Excel, MS Word, MS PowerPoint
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