Mgr UX Design VS - Bengaluru, India - Victoria's Secret

Description

TITLE: Manager, UX Design
DEPARTMENT: Digital – UX
LOCATION: Bangalore

TEAM :

Our UX Strategy, Research and Design team brings to life a unified digital platform that supports our specialty
retail brands across multiple geographies and partners. The products and capabilities we deliver enable us to
accelerate global digital growth significantly. Through various methodologies, we support product teams that
build configurable features and capabilities to drive an enhanced end-user experience and greater business
performance continually. We do this by:

• Understanding the motivations and needs of our millions of customers and building design solutions
that best serve them

• Collaborating with partners to create technology, capabilities, and processes that allow for efficient
set-up, monitoring, and management of their digital experiences

• Advocating for the learnability, efficiency, memorability, and desirability of new or enhanced features
and functionality across the breadth of the user journey

• Operating within a Lean/Agile development process that allows us to launch and learn quickly
How we build solutions is equally important to what we create. All UX team members are expected to
advocate for and design within a systems-based methodology that allows for configurable customization and
specialization of re-usable components that enables scalability and quality.

ROLE DESCRIPTION

The app and web product teams are multidisciplinary experts who work collaboratively to evolve our digital
commerce mobile apps and web experience for our brands and their most loyal and engaged customers.
The Manager of UX Design is a strategic partner in identifying customer and business opportunities while
leading app designers to design features and capabilities to deliver that value. They are passionate customer
advocates ensuring their work is both valuable and delightful. They are both systems thinkers and able to lead
design for emotion. They know the brand inside out through maintaining solid relationships with their creative,
marketing and merchandiser partners to help craft best-in-class brand experiences.

RESPONSIBILITIES

• Well-versed in best practices for iOS, Android applications and mobile web experiences

• Manage a team of talented lead and senior designers to drive culture, desired business outcomes, and
individual's growth in a fast-paced dynamic environment

• Lead the design for the distinct needs and expectations of VS&Co's customers with user research,
brand insights, data analytics, and competitive analysis as your guides

• Produce user flow diagrams that articulate complex user journeys across multiple web pages and
touchpoints

• Work with cross-functional teams to support and evangelize alignment around processes and
methodology to create efficiencies and best practices for collaboration

• Support designers' career growth plans, navigating day-to-day situations, and preparing their work to
be reviewed by our team and our partners

• Partner with design leadership, actively participating in mentoring and patterning best practices in
design, our culture, and our rigor and craft

• Tailor app experiences for parity with relevant new web features and through and omni-channel lens

• Structure and lead collaborative working sessions with cross-functional partners and other product
partners to identify and define what problems your product is trying to solve and how best to solve
them

• Use, contribute to, and advocate for a systems-based design methodology that is designed to support
multi-tenant implementations of solutions

• Work side-by-side with Front End Development and Back End Development to build and validate all
visual/functional enhancements

• Present solutions to cross-functional and brand partners, clearly articulating the UX design principles
and methodologies that informs the work

QUALIFICATIONS


• Passionate advocate for the end user

• UI, visual design, and interaction design expertise

• Proven ability to translate complex design challenges into clear, user-friendly experiences

• Sophisticated sense of visual design/style

• Working understanding of e-commerce and usability best practices

• Collaborative, inclusive, and flexible team member

• Highly organized with extreme attention to detail

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

• Positive, constructive approach
EXPERIENCE REQUIRED

• 8+ years of product design experience

• 2+ years of people management experience

• Understanding of the capabilities and best practices relating to the design and interaction for mobile
applications, iOS and Android

• Understanding of best practices for mobile first web customer experiences

• Retail/fashion brand experience desired; e-commerce experience ideal

• Experience delivering on business and creative goals through design

• Previous management experience

• An online portfolio of case studies highlighting:

• Demonstration of full design process, including numerous diverse artifacts (ex. research, flows,
sketches, wires, low- and high-fidelity designs)

• Meticulous attention to detail, high-quality UX design craft