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    Technical Support Engineers - Mumbai, India - Tejas Networks

    Tejas Networks
    Tejas Networks Mumbai, India

    1 week ago

    Default job background
    Description

    Requirement:

    • Roles and Responsibilities:You will be the customer champion who is able to successfully drive telco issues to resolution in line with our resolution mandate.

    You will ensure that response and resolution time lines are met for field issues, as per committed SLA to customer.

    You will use your knowledge and capabilities to propose innovative solutions and work-arounds as required.
    You will intelligneltly escalate field issues and work with the development team to resolve unique customer challenges.
    You will prioritize your own work in line with the team objectives.

    and provides guidance, mentoring to others in the teamYou will be required to harmoniously work in a team environment and promote a work culture of excellence.


    Skills:

    Strong hold on Optical (SDH/SONET) ,DWDM/OTN, EoS (Ethernet over SDH), Packet Network protocols & technologies (.1q,QinQ,STP,ERPS,SATOP/CEM, MPLS-TP, OSPF etc.).Ability to debug/analyze/categorize and troubleshoot telco issues efficiently and effectively.


    Soft Skills:
    Excellent Verbal/Written communication skills, Polite, Team player, Individual contributor, Self learner.
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