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    L2 Support Engineer - Noida, India - DesignNex Technologies

    DesignNex Technologies
    DesignNex Technologies Noida, India

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Currently seeking L2 Support Engineer (Firmware) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible to troubleshoot the device field issues and collaborate with all stakeholders for a prompt and acceptable solution.

    Responsibilities :

    • Preparation of test setups in production environment.
    • Identify, categorize, prioritize, troubleshoot/diagnose, route, track, and close the firmware issues.
    • Reproducing field issues and identification of defective component in FW.
    • Manage customer tickets on enterprise system.
    • Categorization of tickets as bugs, defects or feature updates with priority.
    • Co-ordinate with L3 team and other stakeholders for SME support to expedite issue closure.
    • Validate all new features being promoted in production devices as FW change (Change request, feature enhancements, bug/fixes, etc. ).
    • Single Point of Contact for OTA in production environment for all of the operations.
    • Pilot test results verification in production.
    • Defining scenario's for ensuring compatibility of components in field devices and validating them.
    • Maintain a compatibility matrix of different FWs for a product.
    • Communication with factories/contract manufacturers for tracking new IOT devices.
    Requirements :
    • Bachelor's degree in Electrical Engineering, Software Engineering, Computer.
    • Science, Computer Engineering, or related Engineering discipline.
    • 5 Yrs + of experience in troubleshooting, support and maintenance including 1+ years of experience in the Smart Products & IoT area.
    • Hands on using device flashing tools and handling of hardware safely.
    • Basic concepts of embedded operating systems (RTOS/Linux), Micro controllers and memory management.
    • Understanding of embedded interfaces such as UART, SPI, USB.
    • Experience testing WLAN, Bluetooth, Cellular connectivity products.
    • Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS.
    • Experience in all stages of Software testing including Requirement gathering, Requirement Trace ability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIRA.
    • Experience in Validation& Verification of Software by conducting Smoke testing, Sanity testing, Black box testing, and System testing, Regression testing, Integration testing, Functional/Non-functional testing.
    • Experience in complete Software testing life cycle by performing end-to end call flow for test deliverable through SDLC and methodologies like Iterative, Waterfall and Agile (SCRUM).
    Skills and Abilities Required :
    • Can-do positive attitude, always looking to accelerate development.
    • Driven; commit to high standards of performance and demonstrate personal ownership for getting the job done.
    • Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.
    • Must be able to provide leadership to technology team while managing multiple tasks and responsibilities.
    • Excellent communication and presentation skills for interactions with technology team members, SBU stakeholders, company leadership, vendors and customers.
    )
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