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    Service Team Lead - Chennai, India - EMPYRUS SYNERGIEN PRIVATE LIMITED

    EMPYRUS SYNERGIEN PRIVATE LIMITED
    EMPYRUS SYNERGIEN PRIVATE LIMITED Chennai, India

    1 day ago

    Default job background
    Full time
    Description

    We are Hiring candidates for Service Team Lead (Appliances ) Non IT

    Location : Chennai (T.Nagar)

    CTC: Upto 3 LPA

    Experience : Minimum 1 year

    Candidates from Home or Kitchen Appliances are preferable.

    Customer Service Team Leader Job Description:

    a) Empowers ASCs & team members to provide a delightful customer experience within TAT through helpful knowledge, friendly service and a caring approach.

    b) Manage and monitor day to day activities of the ASC & Customer Service team.

    c) Monitor and ensure response day to day customer enquiries.

    d) Troubleshoot and resolve complex issues and escalations.

    e) Supervising and giving direction to a team of ASC customer service representatives and ensuring a smooth work flow process for all customer calls.

    f) Manage and monitor day to day activities of the ASC & Customer Service team.

    g) Follow-up of ASCs outstanding and their credit limits to ensure proper flow of spares billings.

    h) Review of ASCs to develop and implement processes to meet customer and company directives.

    i) Conduct regular audit of ASCs and customer site audits.

    j) Interaction with spares team, commercial team to ensure proper flow of spare orders and other requirements.

    k) Frequent visit of dealer and distributor points to collect the feedback about products and service.

    l) Facilitate business continuity by tracking and ensuring responses to related communications and representing the team in meetings.

    m) Coordinate activities with other teams to support for documentation.

    Qualifications for customer service team leader:

    a) Minimum 1-2 Years Experience in Customer Service.

    b) Experience of customer service at supervisor level, preferably with small or large appliances industry.

    c) Good computer software abilities including Microsoft Office.

    d) Experience in challenging customer service environments.

    e) Extensive experience of leading teams and customer care in operations.

    f) Should have valid DL.

    Interested Candidates Contact : /

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