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    Sr. Customer Service Executive - Mumbai, India - Tata Communications

    Tata Communications
    Tata Communications Mumbai, India

    Found in: Talent IN C2 - 4 days ago

    Tata Communications background
    Description

    Broad outline of the Role

  • Responsible for post-Sales lifecycle experience management for customers. Operational role that works under direct supervision, responsible for driving sales operations.
  • Purpose - Broad objective of the role

    Size and Scope of Role - No. of direct reports

    Size and Scope of Role - Total team size

    Minimum qualification & experience

  • Graduate and/or equivalent degree
  • 0-4 Years experience
  • Other knowledge/skills

  • NIL
  • Key Responsibilities

  • Take ownership of customer issues reported, solving their problems by co-ordinating with different teams across the organization
  • Provide assistance to customers and information on product features.
  • Data Monitoring and Reporting
  • Track customer SLAs, customer feedback, governance meeting outcomes etc
  • Technical Competencies

    Knowledge / Skills


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