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    customer care executive - Gurugram, India - HireBloc Ventures Pvt Ltd

    HireBloc Ventures Pvt Ltd
    HireBloc Ventures Pvt Ltd Gurugram, India

    4 days ago

    Default job background
    Full time
    Description

    Company Overview

    HireBloc Ventures Pvt Ltd is a Recruitment Agency specializing in providing staffing solutions to various industries. With 11-50 employees, we are committed to helping companies find the right talent and candidates find their dream jobs. Visit our website at to learn more about us.

    Job Overview

    We are seeking a Customer Care Executive to join our team at HireBloc Ventures Pvt Ltd, a leading Recruitment Agency in the Staffing and Recruiting industry. As a Customer Care Executive, you will be responsible for providing excellent customer service and support to our clients and candidates. This is a full-time position based in Gurgaon, Haryana, India, and is suitable for candidates with less than 1 year of experience.

    Qualifications and Skills

    • Excellent verbal and written communication skills in English
    • Strong problem-solving and decision-making abilities
    • Ability to empathize with clients and candidates, demonstrating a customer-centric approach
    • Exceptional organizational and time management skills
    • Proficient in using customer relationship management (CRM) software
    • Attention to detail and ability to work in a fast-paced environment
    • Ability to work independently and collaborate effectively in a team
    • Familiarity with the Staffing and Recruiting industry is a plus

    Roles and Responsibilities

    • Act as the primary point of contact for clients and candidates, resolving inquiries and providing assistance in a timely and professional manner
    • Manage and prioritize multiple customer inquiries via phone, email, and chat platforms
    • Maintain accurate and up-to-date client and candidate records, ensuring confidentiality and data integrity
    • Collaborate with colleagues and cross-functional teams to address and escalate complex customer issues
    • Proactively identify opportunities to improve customer satisfaction and contribute ideas to optimize processes
    • Stay up-to-date with industry trends and best practices to enhance customer care strategies
    • Assist in administrative tasks such as scheduling appointments, updating databases, and preparing reports
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