Jobs
>
Customer Service Representative
>
Bengaluru

    Customer Service Representative - Bengaluru, India - Lumen Technologies

    Lumen Technologies
    Lumen Technologies Bengaluru, India

    4 days ago

    Default job background
    Technology / Internet
    Description

    Lumen Technologies, Inc. (formerly CenturyLink) is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500.[4] Its communications services include local and long-distance voice, broadband, Multi-Protocol Label Switching (MPLS), private line (including special access), Ethernet, hosting (including cloud hosting and managed hosting), data integration, video, network, public access, Voice over Internet Protocol (VoIP), information technology, and other ancillary services.[5] Lumen also serves global enterprise customers across North America, Latin America, EMEA (Europe, Middle East, and Africa), and Asia Pacific.

    Please find the below JD

    Job Summary

    As a Customer Associate at Lumen, you will be responsible for delivering a world-class customer experience to our valued customers. This exciting opportunity will allow you exercise your excellent sales and service skills while growing within a leading technology company. The position is responsible for fielding inbound online chats and calls from potential and existing customers, resolving complex questions, solving issues, and selling Lumen products and services as solutions for customer's communication, technology, and entertainment needs.

    The role includes establishing new accounts in the billing system, providing customer service and solutions to problems, handling credit inquiries, resolving customer complaints, explaining technical solutions, and asking discovery questions to understand needs, in addition to responding to Social Media queries on Lumen's official channels.

    Minimum Qualifications


    •Minimum 3.5 years to 5.5 years experience from Tier1 companies preferably. Only international experience (UK/US/Australia) Chat experience considered, Please Note- Any domestic experience will be non relevant, not considered.


    •Customer-facing or sales environment, experience handling primarily calls and chat.


    •Exemplary oral and written communications / comprehension skills in English.


    •Background in a customer focused or problem solving environment


    •Promotes and sells products and services to customers


    •Ability to work independently across different shifts, with minimal supervision


    •Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously


    •Strong customer focus, problem solving skills, and time management skills


    •Experience in complaint handling and resolution


    •Ability to meet and exceed monthly performance targets


    •Actual experience in using CRM tools like SalesForce, and Social Media Management tools is an advantage, possess extremely good Computer Skills, comfortable with Microsoft products.


    •Minimum typing speed WPM 40+and Accuracy 95%+

  • Scaler Academy

    Customer Service Representative

    4 hours ago

    Scaler Academy Bengaluru, India

    serviceCustomerVoice representative in Cutomer Service team · **Salary**: ₹10, ₹32,592.49 per month · Schedule: · - Day shift ...

  • VictaMan

    Customer Service Representative

    1 day ago

    VictaMan Bengaluru, India

    Understanding the products and services provided by the company. · Preparing company policies and procedures. · Developing training lessons with service delivery systems. · Managing a team of Customer Support Representatives. · Resolving customer complaints and queries. · **Salar ...

  • SI PLACEMENTS INTERNATIONAL

    Customer Service Representative

    4 hours ago

    SI PLACEMENTS INTERNATIONAL Bengaluru, Karnataka, India

    Job Title: Customer Service Representative (Night Shift)* · *Location:* Bangalore (NAPs) · *Salary:* ₹16,800 in hand for fresher · *Shift:* Night Shift · *Week Off:* Saturday & Sunday · *Responsibilities:* · - Provide prompt and accurate information to customers' questions and co ...

  • Kyndryl

    Customer Service Representative

    1 day ago

    Kyndryl Bengaluru, India

    Who We Are · Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go ...

  • Buzzworks Business Services Pvt Ltd

    Customer Service Representative

    1 day ago

    Buzzworks Business Services Pvt Ltd Bengaluru, India

    **Position - Customer Support Representative** · **Salary - 25k to 40k** · **Mode of Work - Work From Office ( 2 Way Cab Available )** · **Location - Bangalore ( RGA Tech Park )** · **Shift Timing - US Shift ( Night Shift )** · **Rotational week off.** · **Job Description ;** · * ...

  • Sandvik Coromant

    Customer Service Representative

    4 hours ago

    Sandvik Coromant Bengaluru, India

    Job Title : Customer Support Representative · No. of Vacancies: 1 · Job ID : R0051888 · Location : Bangalore · Full time /Part Time : Full time · Regular /Temporary : Temporary · SANDVIK COROMANT is the world's leading supplier of tools, tooling solutions and know-how to the meta ...

  • Cubix BPO Services Pvt. Limited

    Customer Service Representative

    1 day ago

    Cubix BPO Services Pvt. Limited Bengaluru, India

    **Role Overview**: · As a Customer Service Representative in our International Voice Process, you will play a pivotal role in providing exceptional customer support to our global clientele. You will be responsible for addressing inquiries, resolving issues, and ensuring an outsta ...

  • TSI - Transworld Systems, Inc (India)

    Customer Service Representative

    1 day ago

    TSI - Transworld Systems, Inc (India) Bengaluru, India

    Build Your Future Come join our thriving team as a Customer Service Representative We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. · **Why should you consider TSI?** · - Transport Facility · - Paid tra ...

  • Cart2india Online Retail Pvt Ltd

    Customer Service Representative

    4 hours ago

    Cart2india Online Retail Pvt Ltd Bengaluru, India

    Customer Service Representative Responsibilities: · - Maintaining a positive, empathetic, and professional attitude toward customers at all times. · - Willingness to work on weekends. · - Acknowledging and resolving customer complaints. · - Knowing our services inside and out so ...

  • BCD Travel Corporate

    Customer Service Representative

    4 hours ago

    BCD Travel Corporate Bengaluru, India

    **Bring your passion and energy to our growing team. We're hiring** · **Customer Support Representative (Remote)** · - Full time, _ · - Bangalore_ · In this role, you will be the representative responsible for researching concern, identifying and documenting root cause, determini ...

  • Ikonische Pvt. Ltd.

    Customer Service Representative

    1 day ago

    Ikonische Pvt. Ltd. Bengaluru, India

    **Role Overview**: · As a Customer Service Representative in our International Voice Process, you will play a pivotal role in providing exceptional customer support to our global clientele. You will be responsible for addressing inquiries, resolving issues, and ensuring an outsta ...

  • VictaMan

    Customer Service Representative

    1 day ago

    VictaMan Bengaluru, India

    Understanding the products and services provided by the company. · Preparing company policies and procedures. · Developing training lessons with service delivery systems. · Managing a team of Customer Support Representatives. · Resolving customer complaints and queries. · **Salar ...

  • Zymofar Dynamic Prodcutes

    Sales and Service Representative

    1 day ago

    Zymofar Dynamic Prodcutes Bengaluru, India

    **Sales Executive Job Description Template** · We are looking for a passionate sales executive to join our sales team. The sales executive's responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets. · To be s ...

  • Franklin Templeton Investments

    Ta Service Representative

    4 hours ago

    Franklin Templeton Investments Bengaluru, India

    What is the TA Service Representative - GSS Asia/EMEA Cust Svcs AMC group responsible for?- Effectively manage the critical distributors at Third party POS locations by providing exceptional service support.- Liaison with the key personnel at third party POS for enabling seamless ...

  • Official One Clickk solution

    Customer Service Representative

    4 hours ago

    Official One Clickk solution Bengaluru, Karnataka, India

    Profile - Customer Service Representative · Location - AKR Tech park, Bangalore · Process -Premium Voice Process · Working days - 6 days working · Salary · - 16,000 CTC- 25,000 CTC plus Incentives · Requirement Skills Good/excellent communication skills required · Experience requ ...

  • Wells Fargo

    Loan Servicing Representative

    4 hours ago

    Wells Fargo Bengaluru, Karnataka, India

    **About this role**: · Wells Fargo is seeking a Loan Servicing Representative. · **In this role, you will**: · - Support Loan Servicing functional area or processes · - Identify opportunities to improve various areas within Loan Servicing and recommend solutions · - Review, resea ...

  • Altruist

    Customer Service Representative

    1 day ago

    Altruist Bengaluru, Karnataka, India

    **Requirements and skills(contact number · )** · - Proven customer support experience or experience as a Client Service Representative · - Track record of over-achieving quota · - Strong phone contact handling skills and active listening · - Familiarity with CRM systems and pract ...

  • Jainam Software LLP

    Sales and Service Representative

    1 day ago

    Jainam Software LLP Bengaluru, Karnataka, India

    He /She will be the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers' questions about products and services, and processing ...

  • Kyndryl Solutions Private Limited

    Customer Service Representative

    4 hours ago

    Kyndryl Solutions Private Limited Bengaluru, India

    **Why Kyndryl** · Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? · We are always moving forward - always pushing ourselve ...

  • ASSR Solutions

    Customer Service Representative

    1 day ago

    ASSR Solutions Richmond Town, Bengaluru, Karnataka, India

    **About the Company**: · ASSR Solutions is a dynamic company specializing in providing comprehensive solutions for Ready to Start Auto Parts. We are committed to delivering top-notch services to our clients, ensuring seamless experiences in the auto parts industry. · As a Custome ...