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    SAP PIPO Support Engineer - Chennai, India - Dexian India

    Dexian India
    Dexian India Chennai, India

    1 hour ago

    Default job background
    Technology / Internet
    Description

    Position: SAP PIPO Support Engineer

    Location: Chennai , Shift: 24/7

    Job Description :


    1 to 2 years experience in SAP PI/PO application technology


    • Interface with technical and process teams & understands technical support requirements


    • Adhering to Key Performance Indicators (KPIs) based on Service Level Agreement (SLA's)

    This role includes, but is not limited to the following :


    • Verify & trouble shooting interface failures


    • Monitor application performance


    • System outages and incident handling


    • Monitor and follow-up open notifications and Incidents in ServiceNow


    • Monitor Shared Mailbox for user requested action


    • Provide Customer support through global hotline phone calls


    • On-call support during week Offs


    • Follow documented escalation procedures

    Must-Have Professional Skill Requirements :


    • Experience in SAP PI/PO Single Stack application technology


    • Knowledge of the MS Office Package (Access, Excel)


    • Basic CPI knowledge: Understanding of architecture and implementation


    • Familiar with PI related ABAP concepts



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