- • Administering and helping to manage Client's Product support for the customers who call/chat or email in the support center.
- • Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
- • Client products to the customer (Analytics, YouTube etc).
- • Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
- • Create and manage Risk and mitigation plan based on discussion with project stake holders.
- • They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
- • Report to the manager on performance status and any escalations.
- Customer Relationship Management.
- • Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
- • Contribute to and participate proactively in knowledge sharing sessions.
- • Participate and contribute to organizational activities.
- Speaking English
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Process Executive
Found in: beBee S2 IN - 5 days ago
Cognizant Technology Solutions Gurgaon, India OTHEROnline Analyst - Adv · Qualification: · Graduate (exclusion: · BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility: · Stakeholder/Business Management: · • Administering and helping to manage Client's Product support for the customers who c ...
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Process Executive
Found in: Talent IN C2 - 2 days ago
Inventive Software Solutions Private Limited Bhiwadi, IndiaJob description We have an opening of 10 Process Executive in JVVNL_MRI_2022 project at BHIWADI having 0 years experience . · Qualification INTERMEDIATE Key Skills Teamwork ...
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Process Executive
Found in: Talent IN C2 - 3 days ago
Inventive Software Solutions Private Limited Noida, IndiaJob description We have an opening of 5 Process Executive in Noida Authority- Jal project at Noida having 0 years experience . · Qualification B.Com,B.A.,INTERMEDIATE,B.TECH (ELECTRICAL) Key Skills ...
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Blendded Process Executive
Found in: Talent IN C2 - 4 days ago
IMCS Group Noida, India Full timeJob Overview · Full-Time job in Noida for candidates with 2-4 years of experience. Salary range competitive based on experience. · Qualifications and Skills · 2-4 years of experience in BFSI or related field · Proficiency in blended and chat processes · Strong communication skill ...
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Executive/Senior Executive For Customer Support Process
Found in: beBee S2 IN - 3 days ago
timesjobs Delhi/ NCR, India Full time· Position: Executive/Senior Executive - Customer Support Process · Required Skills: · Coordinating with clients to ensure deliverables are completed as per schedule and requirement. · Editing raw files shared by clients. · Delivering communication assignments with speed, superi ...
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Executive - Voice Process (English & Hindi, Ghaziabad
Found in: Talent IN 2A C2 - 2 days ago
Infosys BPM Ghaziabad, IndiaWe are hiring for Executive - Voice Process (English & Hindi) for Ghaziabad Location. · Job Description: · LOCATION: Ghaziabad · Qualification: Any Graduate (Full time only) · EXPERIENCE: Minimum 1 year · Shift - Day Shift · Responsibilities: · Effectively executes take calls of ...
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Customer care Executive-Experience in inbound calls and chat process)
Found in: Talent IN C2 - 2 days ago
BSN Employment Noida, IndiaHiring for customer care Executive · Noida Location · Experience-Inbound, Chat process · To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction · To identify and convert the opportunities for cross selling (ban ...
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Senior General Manager
Found in: Talent IN A C2 - 3 days ago
Johnson Controls International Gurugram, India Full timeThe Order to Cash (OTC) department`s responsibility covers all end-to-end OTC business management. The order-to-cash team is responsible for efficiently managing the entire process from Customer Master data to order placement to cash collection. This includes order processing, in ...
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Celonis Process Mining
Found in: Talent IN 2A C2 - 2 days ago
Capgemini Invent Gurugram, IndiaJob Description · Understand the Process Mining solution offered by Celonis and its existing capabilities. · Capable of building KPIs to highlight the use-case specific to processes and client requirement. · Hands on experience on building Analysis dashboard & Execution App. · Ha ...
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Associate Director Internal Audit and SOX
Found in: Talent IN 2A C2 - 3 days ago
Randstad India Gurugram, IndiaPrimary Responsibilities · Oversee and lead the Internal audit and SOX compliance team (Business and IT), manage the service delivery and quality · Overseeing and anticipating the resource requirements of the clients, build the team according to the needs · Lead a team of M ...
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Demand Manager
Found in: Talent IN 2A C2 - 2 days ago
Battery Smart Gurugram, IndiaPosition: Demand Manager · Experience – 4-8 years · Education – B.Tech / Post Graduation · Location – Delhi, Lucknow, Ghaziabad, Jaipur, Gorakhpur, Varanasi, Muzaffarnagar, · Guwahati, Bhagalpur, Muzaffarpur · Roles & Responsibilities: · Lead innovative demand programs and offli ...
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Client Services Manager
Found in: Talent IN 2A C2 - 2 days ago
Cvent Gurugram, IndiaAs a Manager, you will be responsible for: · Position Duties: · Manage a team of approximately 50 plus high end product support consultants in a B2B · environment. · Manage and maintain key SLAs during US hours. · Responsible for the development and management of staff members, T ...
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Operations Excellence Manager
Found in: Talent IN 2A C2 - 2 days ago
Cielo Talent Gurugram, IndiaJob Description · The Client Operations Manager is responsible for increasing client satisfaction and service by reviewing various service delivery metrics and team processes to drive process improvement changes. As a member of the Cielo client services leadership team, the Clien ...
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3D Designer
Found in: Talent IN 2A C2 - 3 days ago
CAB Experiences Gurugram, IndiaJob: 3D Event Designer · Role: · Be an active part of the creative process - right from receiving the brief to execution · Understanding Brand Identity and tonality of existing clients and working with their guidelines · Brainstorming with creative and client servicing teams on ...
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Quality Assurance Intern
Found in: Talent IN 2A C2 - 6 days ago
Expand My Business Gurugram, IndiaThe QA Intern role include estimating, planning, and coordinating testing activities. They will also ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved. The ability to quickly assess risk, lead a team to a decision point and ens ...
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Internal Communication Specialist
Found in: Talent IN 2A C2 - 1 day ago
Wipro Gurugram, IndiaThe candidate will work under the direction of the communications manager to execute on strategy, develop campaigns, write collateral and proof/edit all materials for the business. The candidate will also be involved in tactical aspects of driving our culture transformation. The ...
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Associate Director
Found in: Talent IN 2A C2 - 4 hours ago
BDO in India Gurugram, IndiaCore Deal value creation Role & Responsibilities: · Responsible for supporting the partner for building the practice in the north region for BDO in India · Execution target of ₹2 Crores · Business development target of ₹1.5 Crore in year 1 · Lead teams and be accountable for ...
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Client Servicing Executive
Found in: Talent IN 2A C2 - 6 days ago
Grey Gurugram, IndiaJob description Summary: Executive is responsible for initiating, organizing, coordinating and implementation of all aspects in the execution of advertising proposals and projects for brand. Will be the point of contact for the creative department and client regarding work manage ...
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Assistant Manager, Leadership Recruitment
Found in: Talent IN 2A C2 - 4 hours ago
Teleperformance Gurugram, IndiaThe Opportunity | Assistant Manager [IC role] - Executive Recruitment · In this role, you will search, screen, and select place the right candidates for high-level positions that are key to the success of Teleperformance. You will be the starting point that will determine if they ...
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Manager - President's / MDs Office
Found in: Talent IN 2A C2 - 2 days ago
Consult SP Gurugram, IndiaManager - PRESIDENT's/MD's office ( Tech, Data, Operations & Coordination) · The role requires 20 to 30% secretarial Support and 70 to 80% Business support including Data Analysis supporting key initiatives and projects · The candidate must be a detail/task/project-oriented perso ...
Process Executive - Gurgaon, India - Cognizant Technology Solutions
Description
Online Analyst - CM
Qualification:
Graduate (exclusion:
BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:
Stakeholder/Business Management:
Web:
Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TATDesign:
Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracyPeople/Team:
Must Have Skills