- Manage large amounts of inbound and outbound calls promptly
- Follow communication "scripts" when handling different topics
- Greet customers warmly and ascertain the problem or reason for calling
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Provide accurate, valid, and complete information by using the right methods/tools
- Frequently attend educational seminars to improve knowledge and performance level
- Suggest solutions when a product malfunctions
- Attempt to persuade a customer to reconsider cancellation
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution
- Meet personal/team qualitative and quantitative targets
- Strong phone and verbal communication skills along with active listening
- Ready to work on India Night shifts
- International calling experience must(Preferably US)
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Graduate, in any stream
- Excellent communication skills – both verbal and written
- Business acumen with a problem-solving attitude
- Someone who thrives in a very fast past, quickly evolving environment.
- Competitive salary
- Awesome work environment at a company with a huge vision
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Customer Support Intern
Found in: Talent IN 2A C2 - 4 days ago
FlexiFunnels IndiaExciting Internship Opportunity to be a part of the most amazing team in the Industry. · Job Title: Chat Support Intern · Experience Required: 0 (freshers and entry-level candidates can also apply) · Location: Work From Home/Remote · Internship Duration: 3-4 Months · Stipend: 5 ...
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Team Leader Customer Support
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canibuild IndiaAbout Us · Canibuild, dramatically improves how the residential construction industry designs, approves, and sells what they are building, by automating and significantly enhancing their design, approval, and sales process. · Answering their first critical question, can I build t ...
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Westernacher Consulting IndiaABOUT WESTERNACHER · Committed to innovation, we operate worldwide with consultants in Europe, Asia and the Americas. We provide global business and SAP consulting, serving medium to large sized enterprises striving for innovation, operational excellence profitable and sustainabl ...
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Senior SAP MM Consultant
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Westernacher Consulting IndiaKey Tasks: · •The SAP MM Consultant will need to be a senior level functional and technical knowledge of the SAP MM module. Notions of · other SAP modules are a plus, especially PP, LE, SRM or APO · •Min 6 Years in SAP logistics MM, module, having successfully implemented two ful ...
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Technical Support Specialist
Found in: Talent IN 2A C2 - 5 days ago
Oracle IndiaAs part of the Oracle Service Cloud, we support nearly 2000 global customers who serve more than 8 million users per day on Oracle Service Cloud - a cloud based technology platform that empowers our customers to engage directly with their customers through great social, web, and ...
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Technical Support Engineer
Found in: Talent IN 2A C2 - 5 hours ago
CareerXperts Consulting IndiaWe are searching for a customer-focused and technically skilled Technical Support Engineer to join our growing team. You will be the first line of defense for our customers, providing exceptional technical support and troubleshooting solutions to their problems. · Responsibilitie ...
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Associate - Customer Experience
Found in: Talent IN 2A C2 - 2 days ago
Shyft IndiaAt Shyft, we combine lifestyle management solutions (Nutrition, Yoga, Exercise and more) with technology to help our customers track, reverse and manage chronic health conditions. · The product will have health tracking based on wearables & diagnostics, integrated with full stack ...
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ERP Analyst
Found in: Talent IN 2A C2 - 5 days ago
Turgajo Technologies IndiaJob Title – ERP Functional Analyst · Job Location – Remote (Anywhere in India) · Years of Experience – 4 to 5 years · Job type – Full time · Shift time – 6pm to 3 am IST · MUST HAVE SKILLS – · 1. Advanced Accounting knowledge · 2. Advanced SQL Experience · 3. ERP Experience · ...
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Telemarketing Specialist
Found in: Talent IN 2A C2 - 5 days ago
ARV Global Trade India InternshipSHIPThis is a full-time remote role for a Telemarketing Specialist. The Telemarketing Specialist will be responsible for lead generation, customer service, communication, customer support, and sales for our exports business. The role will involve making outbound calls to potential cu ...
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Microsoft 365 Technical Support Operations Lead
Found in: Talent IN 2A C2 - 5 days ago
Upwork IndiaCompany Description · Upwork, in collaboration with a leading American multinational technology company, is looking for English-speaking Microsoft 365 Operations Lead. Join the client on a mission to redefine excellence in technical support and advisory services for Microsoft 365 ...
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M365 Technical Advisor
Found in: Talent IN 2A C2 - 5 days ago
Upwork IndiaUpwork is the world's largest marketplace and we support businesses connecting them with Independent talent from all across the globe. · One of our clients; an American multinational technology company, is in search of an M365 Technical Advisor. · In this role, you'll provide tec ...
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Oracle Fusion Analytics Warehouse Consultant
Found in: Talent IN 2A C2 - 5 days ago
SJTS Services Private Limited IndiaRole: Fusion Analytics Warehouse (FAW) Consultant · Experience: 3 - 8 years · Locations: Remote · Employment Type: Contract · As an FAW Associate, you will work with technical and project teams to deliver cutting-edge reporting · solutions on Oracle cloud platforms (preferred HCM ...
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Program Manager
Found in: Talent IN 2A C2 - 6 days ago
Upwork IndiaOne of Upwork's largest clients, an American multinational technology company, is in search of a Program Manager, As a program manager for Microsoft 365 product led growth, you will be responsible for driving customer satisfaction, retention, and growth through excellent support ...
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Business Development Executive
Found in: Talent IN 2A C2 - 4 days ago
Assiduus IndiaLocation: Remote · Job Summary: · We are seeking a highly motivated and detail-oriented business development executive to join our fast-growing e-commerce startup. As a business development executive, you will play a crucial role in supporting our sales team and ensuring smooth s ...
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JDE Technical Operations Consultant
Found in: Talent IN 2A C2 - 6 days ago
Redfaire IndiaRedfaire is a fast-growing, international technology company headquartered in Limerick City. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, dr ...
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Microsoft Dynamics Consultant
Found in: Appcast Linkedin IN C2 - 6 days ago
ValueLabs IndiaNote: Looking for only Immediate Joiners who can work as a freelancing consultant · Job Description: · We are seeking an experienced Dynamics 365 CRM Functional Consultant to join our team. As a Dynamics 365 CRM Functional Consultant, you will play a critical role in the analysis ...
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Freelance Consultant CRM D365
Found in: Appcast Linkedin IN C2 - 4 days ago
ValueLabs IndiaNote: Looking for Immediate Joiners only. · Note: Looking for only Immediate Joiners who can work as a freelancing consultant · Job Description: · We are seeking an experienced Dynamics 365 CRM Functional Consultant to join our team. As a Dynamics 365 CRM Functional Consultant, y ...
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Virtual Assistant
Found in: Talent IN 2A C2 - 5 days ago
American HealthCare Academy IndiaCompany Description · American HealthCare Academy offers nationally recognized and accredited online and blended CPR, First Aid, BLS, PALS, ACLS, and HIPAA Certification Training to healthcare professionals and lay-responders. Our courses follow the American Heart Association and ...
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Caller
Found in: Talent IN 2A C2 - 6 days ago
Intelenet Global Services Private Ltd. IndiaCompany profile: · **Job Description: Inbound and Outbound Customer Support Executive (CSE)** · Company Name : *INTELENET GLOBAL SUPPORT* · Company Location : 157/7/H B.T Road Kolkata, Near Ramleela maidan, West Bengal · **Position Type:** Part-Time, Work from Home · **Working H ...
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Manager - Sales Engineer
Found in: Appcast Linkedin IN C2 - 2 days ago
Celestica IndiaExperience: 11+ years · Location: Remote · Travel requirements: (25-40% within and outside India). · As a Manager Sales Engineering for Celestica, you are the primary technical lead resource for the account management sales force providing both pre-sales and post sales activitie ...
Customer Support - India - ItsaCheckmate
Found in: Talent IN 2A C2 - 5 days ago
Description
About Us
ItsaCheckmate is a leading service in integrating 3rd party delivery platforms (such as GrubHub, UberEats, Postmates and 30 others) directly into POS systems. It integrates these 3rd party tablets to the existing POS systems of the restaurants. Hence, the orders flow straight through from these 3rd party systems, to the POS of the restaurant operators and prints directly in the kitchen - without any manual involvement. This results in orders getting through faster with no error in entry from one system to the other. Founded in 2016, Checkmate is based in New York. For more details, you can visit
We are hiring an Operations/Phone Specialist for our Customer Support departments.
As a business, we provide "solutions" to our customers. This solution is a combination of "technology" plus "service". The company has the technology, but we are looking for someone who is very service-oriented and a problem solver. These are large clients we work with, so we are looking for someone who can create a relationship with the clients, understand their needs and provide a "solution".
Every client says they are different, but they are more similar than they realize. We have the unique opportunity to examine the same problem across the industry, find the best practice and solution, and recommend that to our clients.
What we offer today is a necessity, a need. We, as a company, are extremely fortunate to be in the right position at the right time, and we have more clients than we can handle. So this person should be able to realize that, and handle the clients accordingly. The solution we provide will immensely improve our customer's operations; we just have to be able to explain it clearly and succinctly.
There is always more than one way to solve a problem. Looking for someone who can take initiative, think creatively and use the various resources at their disposal to solve problems.
The ability to clearly communicate, both verbally and written, is a requirement. What we value above all is diligence. We have an excellent team and if we see you putting in your 100%, the rest of the team will go out of its way to lift you up until you are in a position where you are helping others.
RESPONSIBILITIES
REQUIREMENTS
BENEFITS:
