Jobs
>
Mumbai

    Senior Executive-Support - Mumbai, India - Ellipse

    Ellipse
    Ellipse Mumbai, India

    5 days ago

    Default job background
    Description

    Position: Senior Executive-Support

    About:

    Ellipse are industry leaders in aggregating and manipulating sports data to create products and services that enrich the experience of sports fans and teams around the world. We currently operate in cricket, tennis, rugby, football and horse racing with ambitious plans and financial backing to apply our philosophy and expertise to expand into other sports.

    Our team of highly skilled developers, engineers, data scientists and editorial analysts work with and create products used by international boards, global broadcasters, media groups and some of the most recognisable sporting teams in the world.

    Ellipse is now in a position where its data products and analysis is used in sports competitions around the world, and an Ellipse client may be using our data at any minute of every day throughout the year.

    Job Summary:

    We are seeking a highly skilled IT Support Specialist with 2-3 years of experience in managing client tickets efficiently using support platforms. The ideal candidate will have excellent communication skills, a strong technical background, and a passion for providing exceptional customer service. Having a past experience of support in the sports domain is a big plus.

    Responsibilities:

    • Provide timely and effective technical support to clients via ticketing systems such as Jira and Freshdesk.
    • Prioritise and manage incoming support tickets based on urgency and impact on business operations.
    • Collaborate with internal teams of Ops and Tech to resolve complex issues within the specified SLAs.
    • Document and maintain accurate records of support tickets, resolutions, and client interactions.
    • Proactively identify recurring issues and recommend solutions to prevent future occurrences.
    • Assist in the development and implementation of FAQs, procedures, and best practices.
    • Stay updated on emerging technologies and industry trends to enhance client experience and service delivery.

    Requirements:

    • Bachelor's degree in any field.
    • Fluent in English
    • Proven experience of 2-3 years in providing IT support to clients in a professional environment.
    • Ability to quickly learn processes and system vocabulary in order to solve or triage and escalate issues
    • Proficiency in using ticketing systems such as Jira and Freshdesk for managing support tickets.
    • Strong understanding of the sports ecosystem.
    • Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
    • Ability to work effectively in a fast-paced environment and prioritize tasks according to business needs.
    • Open to work in shifts and over the weekends.
    • Working from our Mumbai office is mandatory.

    Benefits:

    • Competitive salary based on experience and performance.

    About Ellipse:

    Ellipse Data is a leading sports data and analytics company comprising CricViz (cricket), TennisViz (tennis), FootballViz (football), Oval Insights (rugby), Stuart Farmer Media Services (rugby), and horse racing. Working with the world's biggest broadcasters, professional teams and rights holders, we ensure every moment matters with data-driven products and services.

    Equality and Diversity:

    Ellipse is committed to building an open and inclusive culture that supports personal development and learning. Ellipse believes in the principle of equal opportunity in employment and its employment policies for recruitment, training, development and promotion despite any differences based on individual grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

    To apply, please send your resume and a short cover letter to We are looking forward to receiving your application

    We cannot promise to respond to all applicants due to the volume we receive.

  • idealjobs@mumbairozgaar

    Support Executive

    4 days ago

    idealjobs@mumbairozgaar Mumbai, India

    We are hiring · **Job Title: Support Executive - Fresher (Domestic Process)** · **Online Documentation Exchange Process** · **Designation : Support Executive** · - Experience **:Fresher**: · - Qualification**:Any Graduate**: · - Location **:Vikhroli, Mumbai** · **Skills Required* ...

  • I Tech Media Private Limited

    IT Support Executive

    1 week ago

    I Tech Media Private Limited Mumbai, Maharashtra, India

    I-Tech Media is a media company established in 2007. The company is into Print and Digital Media. We are into different verticals such as Construction, Engineering, Electrical and Power Review among some. We are a well-established company and growing more and more every year. · P ...

  • Fluidscapes Consultants

    IT Support Executive

    5 days ago

    Fluidscapes Consultants Mumbai, Maharashtra, India

    Mumbai**1** · Position**6** · ExperienceIT Support Executive · **Job Description**: · When compiling an IT Support job description, here is a selection of duties to include: · - Working experience in installing, configuring and troubleshooting Linux based environments. · - Instal ...

  • Jellyfish Pictures Ltd

    IT Support Executive

    1 week ago

    Jellyfish Pictures Ltd Mumbai, India

    We are looking for an IT Support Executive to work on-site in our new Mumbai facility, supporting Artists across a range of exciting projects. · As a Junior IT Support Engineer, you will report directly to, and work with our current IT support team and Head of IT. You will join t ...

  • Karishma Marine Solutions Pvt Ltd

    IT Support Executive

    1 week ago

    Karishma Marine Solutions Pvt Ltd Mumbai, India

    **Position Title: Mid-Level IT Support Executive** · **Rotational shifts** · **Duties & Responsibilities**: · **IT Support Executive: · - ** · - Installing, Configuring, and Maintaining Systems. · - Windows System Management · - Network Management · - Communication · - Asset Inve ...

  • Airtel India

    Executive Support

    1 week ago

    Airtel India Mumbai, India

    Executive Support · We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. · Here, we put our customers at th ...

  • NIFM Educational Institutions

    Support Executive

    3 days ago

    NIFM Educational Institutions Mumbai, India

    **Salary** · **- As per Industry · **Industry** · **- Stock Market Software Company · **Role/Position** · **- Support Executive · **Keyskills** · **- · **No. of Vacancy**: 5 · - **Job Location**: Central or Harbour line Mumbai**Spider Software Pvt Ltd** · **Company Profile** · Sp ...

  • 1 Finance

    Executive Support

    1 week ago

    1 Finance Mumbai, Maharashtra, India

    Financial Concierge · Mumbai · 2 - 5 Years Of Experience · Financial domain knowledge,Problem solving · **Responsibilities**: · - Act as the primary point of contact for the advisory team, managing schedules, meetings, and communications with internal and external stakeholders · ...

  • Moneylicious Investments and Consulting Services Private Limited

    Support Executive

    1 week ago

    Moneylicious Investments and Consulting Services Private Limited Mumbai, Maharashtra, India

    Hiring for Mumbai location · for a very well known stock market company · experience required-0 to 3 yrs · Location -Marol,MIDC · INTERVIEW PROCESS -FACE TO FACE · Age limit-30 yrs · interview process face to face on friday. · Pay: ₹15, ₹20,000.00 per month · **Benefits**: · - Pr ...

  • Aza Fashions Pvt. Ltd.

    IT Support Executive

    1 week ago

    Aza Fashions Pvt. Ltd. Mumbai, India

    **Job description**: · Responsibilities: · - Responsible for, organizing and supporting a company's IT infrastructure and perform day-to-day IT activities, such as: · - Hardware: - Manage and maintain all Systems and Network hardware such as Laptop/Desktop & Servers, Network Prin ...

  • Avi Infotech LLP

    IT Support Executive

    1 week ago

    Avi Infotech LLP Mumbai, India

    **Job Description: · - ** · **Gender: · - **Male/Female. · **Qualifications**: · - BSCIT · - BCA · - Diploma in Computer Science · - Diploma in Electronics & Telecommunications. · **Technical Skills: · - ** · - Networking · - Database: SQL · - Basics of API · - Hardware & Mainten ...

  • Mobilestyx Consulting Private Limited

    IT Support Executive

    2 days ago

    Mobilestyx Consulting Private Limited Mumbai, India

    Job Description: · To Work closely with all departments for the successful completion of projects and coordinate with all team members involved to keep workflow on track. · Flexible to work in fast paced environment. · Skill and Knowledge Qualifications: · Good Communication and ...

  • Karishma Marine Solutions Pvt Ltd

    IT Support Executive

    2 days ago

    Karishma Marine Solutions Pvt Ltd Mumbai, India

    **Job description** · **Position Title**: IT Support Engineer · **Duties & Responsibilities**: · - Installing, configuring, and maintaining software, hardware, and networks. · - Installing and configuring windows computer systems. · - Manage & troubleshoot Router, Switch, CCTV is ...

  • Renovision Automation Service Pvt. Ltd,.

    IT Support Executive

    2 days ago

    Renovision Automation Service Pvt. Ltd,. Mumbai, India

    FMS-SOW · 1) Configuration and Reinstallation of OS(**Window and MAC**), MS Basic Applications in Laptops/Desktop, **VVIP Support.** · 2) Domain joining/AD/DNS/DHCP/disjoining the machine. · 3) Configuring Network, Printers, Scanners, Weight machine. · 4) Troubleshooting Network ...

  • Antraweb technology

    IT Support Executive

    4 days ago

    Antraweb technology Andheri East, Mumbai, Maharashtra, India

    Location - **Andheri** · **Responsibilities for IT Support** · - Install and configure hardware and software components · - Repair or replace damaged hardware · - Upgrade systems to enable compatible software · - Install and upgrade antivirus software · - Cloud Support · - Perfor ...

  • Prime International

    Trade Support Executive

    2 days ago

    Prime International Mumbai, Maharashtra, India

    **Designation/Profile**: · **Trade Support Executive** · Key Responsibilities: · - Assisting senior Fixed income dealers in · interacting with the fund managers/Treasury dealers of various Banks, Corporates, and Mutual Funds. · - Require proven skills in Communication, Presentati ...

  • M.K GROUP

    Trade Support Executive

    3 days ago

    M.K GROUP Mumbai, Maharashtra, India

    We are Looking for Trade support executive (Back office)for Our Brokerage client. · - Location: · - Mumbai(Nariman Point) · - Interview will be F2F -Today & tomorrow · - Salary-as per Candidature · Key Responsibilities: · Assisting senior fixed-income dealers in interacting with ...

  • Medplus Health Services Ltd

    IT Support Executive

    1 day ago

    Medplus Health Services Ltd Marol, Mumbai, Maharashtra, India

    Must be Responsible to Solve Basic IT Problems by Visiting Store · Bike Compulsory · Willing to Travel Western Mumbai · Direct Hiring not any Deposit money · **Job Types**: Full-time, Permanent, Fresher · **Salary**: ₹13, ₹15,000.00 per month · **Benefits**: · - Health insurance ...

  • Home Revise Education Pvt Ltd

    Customer Support Executive

    1 day ago

    Home Revise Education Pvt Ltd Mumbai, India

    Greetings from **Home Revise Education Pvt. Ltd.** · We are looking for a **"Customer Support Executive (Dispatch Executive)"** who has a passion for working beyond the limit · Please find the Job Details below: · **Designation**:Customer Support Executive (Dispatch Executive) · ...

  • Sea and Beyond

    Customer Support Executive

    3 days ago

    Sea and Beyond Mumbai, Maharashtra, India

    FULL TIME · **Customer Support Executive**: · - **Your Profile will be kept confidential**: · - Mumbai · - Experience : 2-3 years · - Job ID : MIS/24/08 · - Salary : As per market standards · Dear Applicants, · Greetings · We are hiring Customer Support Executive for a leading Sh ...