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    Front Office Coordinator - Thrissur, India - Norona Tech LLP

    Norona Tech LLP
    Norona Tech LLP Thrissur, India

    5 days ago

    Default job background
    Full time
    Description

    1. Customer Service

    Greet customers with warm smile always.

    Listen to customers issue and receive the device in for service.

    Ensure accurate record of customer data in the CRM.

    Update the customer about the status of the service and price promptly without delay as per company standards.

    Collect payment after service delivery.

    Give receipt, visiting card to customers and branch contact.

    Follow up service call and customer feedback via google reviews.

    IMP NOTE: Behaving rudely to customers is a Zero Tolerance Level activity.

    2. Upsell & Cross-sell

    Upsell compatible services to all walk-in customers. SSD upgradation, anti virus, internal dust cleaning, extended warranty, etc. as per company directions.

    Cross-sell used laptops to walk-in customer and offer buy back of laptops.

    3. Reports to Head Office

    Daily report, CRM, Daybook, branch tracker, etc to be maintained and updated as per HO requirements. Manage cash and accounts in Branch.

    4. Manage Cash

    Keep accurate records of payments received.

    Deposit excess cash in the bank. - Pay out local expenses as per directions from HO and create vouchers.


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