Jobs
>
Gurgaon

    Account Manager - gurugram, India - Birdeye

    Birdeye
    Birdeye gurugram, India

    2 weeks ago

    Default job background
    Description

    Account Manager - Upsell

    Shift -6.30pm to 3.30 am (IST)

    Why Birdeye?

    Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

    This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

    Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at

    What You'll Do:

    As an Upsell Representative, your primary function is to reach out to existing customers to update them on the new products & and services launched & and explain the need for the same to their business. In this individual contributor role, you will need to upsell & and resolve existing queries of the customers. You would be responsible for encouraging customers to upgrade their services, developing healthy customer relationships, building trust and transparency with the client & and promoting customer loyalty.

    Responsibilities:

    • Encourages Customers to Upgrade their Products
    • Enhances Customer Training
    • Evaluates and Analyzes Customer Needs
    • Builds Trust and Transparency with Clients
    • Acts as a Customer Advocate
    • Promotes Customer Loyalty
    • Develops Healthy Customer Relationship

    Requirements:

    • Minimum 3 years of Saas sales experience
    • Hands-on experience in US Customers
    • Customer experience champion.
    • Excellent oral and written communication skills.
    • Consultative approach & stakeholder management.
    • Deep customer empathy.
    • Understanding of SMB space, particularly in the specified vertical.
    • Exceptional Saas product knowledge.
    • Ability to effectively manage delicate customer situations
    • Organized and reliable - Able to work as a team with little direction when necessary
    • Knowledge of Salesforce CRM a plus.
    • Bachelor's degree.

    Interested candidates, please send their resumes to

    Regards

    Iqbal kaur

  • Dynata

    Account Manager-1

    3 weeks ago

    Dynata Gurugram, Haryana, India

    Facilitate bid process by qualifying RFP's, writing proposals, and developing effective pricing for clients. · Define project-level feasibility for client bids using proprietary tools. Keep the company's CRM tool updated with delivered bids. · Work with Account Directors and Sale ...

  • X Arterian

    Accounting Manager

    2 weeks ago

    X Arterian gurugram, India

    About Us: · X Arterian, a unit of Hawk Eye LLC, is a global tech agency committed to providing full-lifecycle product development services. With a unique approach to product development, we blend software engineering expertise with vertical industry experience. Headquartered in ...

  • Charuvi Design Labs Pvt. Ltd (CDL)

    Accounts Manager

    2 weeks ago

    Charuvi Design Labs Pvt. Ltd (CDL) gurgaon, India

    Position Overview: · We are looking for a proactive and results-driven Accounts Manager to support our accounting and finance functions. The ideal candidate will be responsible for managing day-to-day financial transactions, maintaining accurate records, and assisting in financia ...

  • Dentsu India

    Account Manager

    2 weeks ago

    Dentsu India Gurgaon, India

    About Dentsu India: · Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India) Dentsu international comprises five leadership brands - · Carat, dentsu X, iProspect, Dentsu Creative and Merkle , each supported by its specialist div ...

  • GLG

    Account Manager

    1 week ago

    GLG Gurugram, India

    GLG is seeking an Account Manager to join our Professional Services Firms business unit. The Account Manager role will include both Account Management as well as strategic administrative support responsibilities. · Within Account Management , this individual will be responsible ...

  • TE Connectivity

    Account Manager

    1 week ago

    TE Connectivity Gurugram, India

    ACCOUNT MANAGER II · About the job: · At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. · Job Overview: · TE Connectivity's Account Management Teams are responsible for selli ...

  • noon

    Account Manager

    4 days ago

    noon Gurugram, India

    Job title: Account Manager · Location: Gurgaon · About noon · noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now in ...

  • Pinkerton

    Account Manager

    2 weeks ago

    Pinkerton gurugram, India

    Job Summary: · The Account Manager serves as the client's "Trusted Risk Advisor" by anticipating their needs and recommending world-class corporate risk management solutions for a limited client portfolio. The Manager will partner with leadership to achieve year-over-year growt ...

  • Hindustan Times

    Account Manager

    1 week ago

    Hindustan Times Gurgaon, India

    Account Manager- SM Liaison with key internal stakeholders including sales/ revenue, product, edit, technology and finance. Maintain a smooth workflow. Support sales in client meetings, as needed · - Map client requirements with brand solutions/ advertising opportunities at HT Me ...

  • GLG

    Account Manager

    1 week ago

    GLG Gurugram, India

    Specific responsibilities include (but are not limited to): · Engage key constituents at clients to articulate GLG's brand and tailor our value proposition to those clients · "Map" client organizations to identify potential new buyers/users of GLG's services and promoters within ...

  • Hindustan Times

    Account Manager

    1 week ago

    Hindustan Times Gurgaon, India

    About the Liaison with key internal stakeholders including sales/ revenue, product, edit, technology and finance. · - Maintain a smooth workflow. · - Support sales in client meetings, as needed · - Map client requirements with brand solutions/ advertising opportunities at HT Medi ...

  • InnovateMR

    Account Manager

    4 weeks ago

    InnovateMR Gurugram, India

    Position Summary · The Account Manager is responsible for putting together thoughtful and strategic proposals for our Sales Reps and clients while adhering to healthy gross margins. They will be required to be the experts on feasibility and pricing related to the vast array of a ...

  • Cohire Solutions Private Limited

    Account Manager

    4 weeks ago

    Cohire Solutions Private Limited Gurugram, India

    Account Manager - Cloud Sales · - Tekrosta is looking to hire an Account Manager with experience in the cloud ecosystem. We are looking for a candidate with a go-getter attitude and a hunger to grow. · - The Account Manager will be responsible for driving our acquisition, adoptio ...

  • Noventiq

    Account Manager

    2 weeks ago

    Noventiq gurugram, India

    Description · Noventiq is hiring Noventiq's story is one of change. We grew, expanded, and adapted, learning more at each step. Now effecting change is at the heart of everything we do. And that doesn't just apply to our customers, it's how we feel about everyone who works wit ...

  • Skyleaf Consultants LLP

    Account Manager

    1 week ago

    Skyleaf Consultants LLP Gurgaon, India

    Client:- Retail Luxury Goods and Jewelry · About the role:- · Manage and supervise the activities of the accounting team, including · accounts payable, accounts receivable, general ledger, and financial reporting. · Ensure that all accounting processes are performed accurately an ...

  • Dentsu India

    Account Manager

    2 weeks ago

    Dentsu India Gurugram, India

    About Dentsu India: · Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India) Dentsu international comprises five leadership brands - Carat, dentsu X, iProspect, Dentsu Creative and Merkle, each supported by its specialist divisi ...

  • Embark Pace

    Account Manager

    5 days ago

    Embark Pace Gurugram, India

    Responsibilities : · - Act as the primary point of contact for key client accounts, fostering strong relationships. · - Understand client needs, objectives, and challenges, delivering tailored solutions. · - Collaborate with internal teams to develop and execute strategic account ...

  • Saaki Argus & Averil Consulting

    Account Manager

    2 weeks ago

    Saaki Argus & Averil Consulting gurugram, India

    Company Details: · Our client is an Indian multinational information technology services and consulting company. · Role Details: · A seasoned Sales Professional with exceptional track record in tech sales and in opening new relationships in the Banking and Financial space · ...

  • Areness Consulting

    Account Manager

    3 days ago

    Areness Consulting Gurugram, India

    Promptly follow up on leads provided by the marketing or sales development team, ensuring each prospect receives personalized and timely communication. Assess data sources for accuracy, relevance, and reliability, ensuring the acquisition of high-quality data. · - Conduct compreh ...

  • Team Computers

    Account Manager

    3 weeks ago

    Team Computers Gurugram, India

    About Company: · Team Computers is a bridge between business needs and the world of IT solutions. We see ourselves as a trusted solutions partner. We understand your needs, Identify-Integrate-Support High quality, affordable IT Solutions in Hardware, Software, Services, Mobility, ...