- Identify and maximize revenue enhancement opportunities on aspects of the move process
- Undertake proactive measures to convert potential enquiry into business
- Assist in branding and marketing activities at various forums/industry events
- Prepare quotations, negotiate and close deals to achieve the revenue targets as per AOP
- Accurately forecast and analyse revenue, profitability, margins, ensure timely and accurate invoicing, and monitor collections
- Achieve the sales targets as defined in the annual AOP and ensure business profitability
- Acquire new customers by building relationships and maintaining relationships with existing customers
- Create and manage customer pipelines
- Create sales pitches/proposals for the full range of Relocation services
- Timely follow up on potential clients through sales visits/calls
- Create reports on business development activities, opportunity, conversion ratio and branch sales
- Liaison with the pricing and branch move management teams to ensure customer retention, business continuity and closure of contracts
- Intervene and facilitate resolution in cases of agent escalations
- Build, sustain and leverage long term relationships with key clients to ensure increase in market share
- Ensure high levels of CSAT scores by delivering high quality, timely services and ensuring customer delight across all interactions
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Manager - Business Development & Sales - Mumbai, India - Writer Relocations
Description
JOB OBJECTIVE:
Source new business opportunities for the branch by developing relationships with prospective clients as well as maintaining established contacts, and achieving the sales revenue targets as per AOP.
KEY RESPONSIBILITIES:
Strategic (Contributory role):
INTERFACES:
External: Potential and existing customers
Internal: Communication within branch move management, operations and pricing teams and concerned personnel at the Head Office
DESIRED KNOWLEDGE & EXPERIENCE:
Qualification:
>Experience: 8-10 years of relevant experience in development/sales experience in Relocations industry or business development experience from logistics, hospitality industry
)