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Gurgaon

    B2B Commercial Manager - Gurugram, India - Thakral One

    Thakral One
    Thakral One Gurugram, India

    1 week ago

    Default job background
    Restaurants / Food Service
    Description
    • Develop and ensure execution of the omnichannel B2B strategy based on data & insights and input from marketing
    • Ensure effective liaison with Marketing, Customer Care & Service and B2C to deliver a consistent omnichannel consumer experience and facilitate an effective Customer feedback loop
    • Monitor performance of B2B channels and make decisions on further improvement
    • Identify commercial opportunities in the market to foster sustainable growth in the B2B channels
    • Manage the 'unmanaged base' , Office and SOHO customers which are targeted by Marketing and E-commerce activities
    • Manage the B2B P&L

    Department and Management Responsibilities

    • As part of the local Management Team, drive the overal organization's business results by making tactical and strategic decisions and by building the organisation in a sustainable way
    • Drive innovative solutions relevant by following the latest developments in the field and stay up-to-date on competitors
    • Act as a spokesperson within the organization and in the Management Team and be the end-responsible for the department and the department's results
    • Translate the global strategy to local market needs and define initatives to achieve business results
    • Ensure that optimal investments and decisions are made in the OP process for both CAPEX and OPEX, in collaboration with Finance, for PFME in collaboration with Marketing
    • "Lead leaders" by promoting leadership skills
    • Manage the budget within the department
    • Align with HQ stakeholder and other markets' counterparts on strategy, priorities and best practices
    • Improve and implement efficient ways of working in line with the operational plan and company guidelines

    People & Performance Management

    • Attract and retain talent, develop the personal effectiveness of employees by regular coaching and implementation of learning activities
    • Build a strong team where team members collaborate effectively and understand their shared goals and purpose
    • Set individual performance goals that provide a clear line of sight to organizational priorities and monitor progress towards achievement of goals by use of the PDP methodology
    • Lead by example in terms of NLF behaviors and safety leadership
    • Build the culture by promoting and supporting a happy, healthy and safe working environment that encourages teamwork, ambition and a high level of professionalism
    • 'Education:
    • MSc/MA level in business administration, marketing or relevant field

    Professional experience:

    • More than 10 years in B2B business operations experience
    • Extensive commercial experience in marketing and sales, with a strategic mindset, preferably in FMCG, Office
    • Experience in Field Sales Management, 3rd Party Management, (Key) account management
    • Extensive organizational and leadership experience
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