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Gurgaon

    Account Management - Gurugram, India - AuthBridge

    AuthBridge
    AuthBridge Gurugram, India

    6 days ago

    Default job background
    Technology / Internet
    Description

    Key Responsibilities

    Drive achievement of targets including generation of new business, maintaining current business and cash management (collections).

    Responsible for customer retention by ensuring a high level of customer engagement for all the accounts under his/her purview.

    Monitor client delivery on an ongoing basis to ensure agreed SLAs and KPIs of the contract are strictly implemented.

    Ensure continuous support and proactive issue resolution to the clients.

    Understand client business objectives to build a pipeline of future work.

    Assist in generating business insights through analyzing relevant competitors' data, their offerings, and pricing strategies.

    Pro-actively work with 'Operations' department, Credit Control team & invoicing team to

    manage delivery and invoicing.

    Must have work Experience:

    Minimum 3-6 years of experience in account management in Services Industry

    Experience of managing CHRO/CXO Level Clients.

    Experience of handling clients from Top IT / ITeS / Technology companies / E-Commerce companies / BFSI companies and SMB accounts

    Qualification & Functional Skills

    Graduate (Preferred Postgraduate).

    Excellent verbal and written communication skills.

    Good MS Power-Point and MS-Excel skills

    Need for Achievement (nAch)

    Customer Focus

    Business Acumen

    Networking & Building Relationships

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