Jobs
>
Bengaluru

    Client Support Engineer 2 - Bengaluru, India - Epsilon

    Epsilon
    Epsilon Bengaluru, India

    4 days ago

    Default job background
    Full time
    Description

    Job Description

    About the role

    The "Client Support Engineer 2" is responsible for executing and monitoring production processes as well as for managing production incidents. This includes troubleshooting and escalation of incidents and anomalies in processing. The position will require an ability to clearly communicate technical issues in writing and verbally. Candidate will be required to read technical specifications and validate data extracts and reporting based on previously defined business requirements. Candidate is expected to assist in troubleshooting a variety of issues across multiple environments.

    Job Requirements:

  • Monitor and verify program execution, identification and communication of processing variances (e.g. run time, record counts, etc.) and potential issues
  • Manage Production alerts and take necessary action as per the run-book
  • Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure
  • Maintain and adhere production schedules to include ad-hoc requests
  • Stopping and starting system processes
  • Troubleshoot failures and determine best course of action
  • Internal Stakeholder communications with respect to the daily production cycles
  • Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)
  • SLA Adherence
  • Flexible to work in shifts ( APAC, EMEA, NA)
  • Assist with restores and backup requests
  • Stopping and starting system processes
  • Production Trend analysis & Root cause analysis of the issues
  • Ability to handle operational activities across accounts and Domains

    • Qualifications

  • Bachelor Degree in Science, commerce or engineering
  • 2-5 years of Production Support work experience
  • Essential skills and experience:
  • Good communication, interpersonal, and analytical skills
  • Ability to articulate technical problems verbally and in written form
  • Good Understanding of SQL and scheduling
  • Familiarity/Experience with UNIX, LINUX, Windows environments
  • Hands on experience in Unix/PERL scripting
  • Familiarity with scheduling and job monitoring tools
  • Professional proficiency in English

    • Desirable skills and experience:

  • Good understanding of Operational best practices(ITIL framework)
  • Good time management
  • Knowledge of MS Office
  • Eagerness to learn new technologies and domains.
  • Detail oriented and ability to multi-task
  • Good Team Player
  • Quick learner in a fast paced and challenging work environment
  • Familiarity/Experience in Service Now
  • Familiarity/Experience with Hosting technology(s) (IIS, Apache, Tomcat - various variants)
  • Demyst

    Support Engineer

    5 days ago

    Demyst Bengaluru, India Full time

    Our Solution · Demyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we're seeki ...

  • CyRAACS™

    IT Support Engineer

    5 days ago

    CyRAACS™ Bengaluru, India

    Roles and Responsibilities · § Installing and configuring user's computer systems. · § Responding to User's IT support requests. · § Meeting with User's to diagnose software, networking, or hardware issues. · § Providing technical support on-site or via remote-access systems. · ...

  • DataNimbus

    Support Engineer

    3 days ago

    DataNimbus Bengaluru, India

    DataNimbus is a pioneering enterprise and payments modernization company, offering innovative solutions to orchestrate financial journeys for businesses worldwide. With an unwavering commitment to unlocking the value of automation and data science to increase revenue and reduce o ...

  • Decathlon Sports India

    Support Engineer

    1 day ago

    Decathlon Sports India Bengaluru, India

    About the Job: · As our business expands and our RFID & IoT projects grow in complexity, we are in need of a motivated and skilled individual to join our team. The ideal candidate should have a strong foundation in RFID technology, be proficient in RFID system design and implemen ...

  • People Tech Group Inc

    Support Engineer

    2 days ago

    People Tech Group Inc Bengaluru, India

    3 responsibilities of this role: · Basic scripting: Python preferred any scripts are fine. · Java, Scripting preferably python, Debugging skills. · Deployments understanding like Jenkins. · 1.5 to 2 years of experience. · Mandatory: · . Strong experience in Java & Scripting · Re ...

  • Mixpanel

    Support Engineer

    4 days ago

    Mixpanel Bengaluru, India

    About Mixpanel · Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they ...

  • SAP

    Support Engineer

    5 days ago

    SAP Bengaluru, India Regular Full time

    What you'll do · This is a unique opportunity to contribute to the overall success of the SAP group. The Global License Audit & Compliance (GLAC) department ensures that our customers fully comply with their license agreement as determined by SAP. Working with SAP customers (some ...

  • SAP

    Support Engineer

    5 days ago

    SAP Bangalore, India Paid Work

    Bring out your best · SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a mar ...

  • SAP

    Support Engineer

    4 days ago

    SAP Bangalore, India

    Bring out your best · SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a mar ...

  • SAP

    Support Engineer

    5 days ago

    SAP Bangalore, India

    Bring out your best · SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a mar ...

  • Clumio

    Cloud Support Engineer

    3 days ago

    Clumio Bengaluru, India

    Cloud Support Engineer, RDS/DB · (Remote, Night Shift IST) · Bangalore, India · Overview · Clumio is looking for a Cloud Support Engineer to provide technical engineering services to our customers. · Cloud Support Engineers will have an opportunity to work hands-on with a wide br ...

  • UST

    Technical Support Engineer

    1 day ago

    UST Bangalore Urban, India

    Greetings From UST · We have an opening for "Technical Support Engineer" position. · Yrs of exp : 1-6 yrs · Location - Bangalore · Must Have Skills: · Working experience on physical servers – (rack, tower, and enclosure servers), Storage, Networking or other enterprise grade har ...

  • Oracle

    DevOps Support Engineer

    5 days ago

    Oracle Bengaluru, India

    Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure. · The Oracle SaaS-at-Customer Operation team is looking for self-motivated, an Agile Principal Production Services Developer and Operations support with DevOps culture and ...

  • InEvolution

    Technical Support Engineer

    6 days ago

    InEvolution Bengaluru, India

    The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking env ...

  • ToolJet

    Technical Support Engineer

    5 days ago

    ToolJet Bengaluru, India

    The Application Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require working closely with the product, engineering and sales team to deliver a smooth customer experience. · Responsibilities · Working wi ...

  • Excis Compliance

    Desktop Support Engineer

    2 days ago

    Excis Compliance Bengaluru, India

    The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will ...

  • Trilyon, Inc.

    Technical Support Engineer

    4 days ago

    Trilyon, Inc. Bengaluru, India

    Job description: · The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements. · You may be given tasks in helping custo ...

  • HealthEdge

    Technical Support Engineer

    5 days ago

    HealthEdge Bengaluru, India

    Position summary: · We are looking for Technical Support Engineers who are proficient with Java-based technologies and · frameworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshoot · HealthEdge customers issues and improve user experience ov ...

  • Workassist

    Application Support Engineer

    5 days ago

    Workassist Mumbai/Bangalore, India permanent

    Note : This is a requirement for one of the Workassist Hiring Partner · Role Description : · - This is a full-time on-site role located in Goregaon for an Application Support Engineer at Workassist. · - The Application Support Engineer will be responsible for providing technical ...

  • Lifesight

    Sales Support Engineer

    4 days ago

    Lifesight Bengaluru, India

    Company Overview · Lifesight is a fast-growing SaaS company focused on helping businesses leverage data & AI to improve customer acquisition and retention. We have a team of 130 serving 300+ customers across 5 offices in the US, Singapore, India, Australia, and the UK. · Our mi ...