- Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers, and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission of enhancing Service quality and deploy strategies focused on that mission by keeping ahead of industry's developments and apply best practices to areas of improvement.
- Develop service procedures, policies, and standards. Analyse MIS and enhance productivity and keep accurate records and document customer service actions and discussions.
- Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
- Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.
- The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First can provide best in class service to its customers to increase Customer satisfaction, loyalty, and retention.
- Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.
- Explore business opportunities and faster resolution time with appropriate close looping.
- Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.
- Improving brand image on complaints and grievance handling mechanism.
-
Service Manager
3 weeks ago
One Plus Staffing Solution Surat, IndiaUrgentHiring · DesignationService ManagerEducation B.EAutomobileExperience 3 to 5YearSalary 40000 to 70000IncentiveLocation Surat Vapi BarodaGujaratCompany AutomobileDealership · Ifyou are interested please share cv on or teambuilding,customer effort score,customer facingroles · ...
-
Facility Executive
1 week ago
JLL Surat, IndiaJLL supports the Whole You, personally and professionally. · Facilities Executive · Work Dynamics · **What this job involves**: · Executing flawless technical activities · As the go-to person in all things technical, you'll keep the Company up to speed on operating and utilities ...
-
Store Supervisor
1 week ago
Agarwal Job Placement Surat, IndiaWe are seeking a highly motivated and experienced Store Supervisor. As a Store Supervisor, you will be responsible for overseeing the daily operations of the store, ensuring customer satisfaction, and managing a team of sales associates. · **Responsibilities**: · Manage the daily ...
-
Maintenance Supervisor
2 weeks ago
IAMOPS | DevOps Teams for StartUps Surat, IndiaWe are currently seeking a detail-oriented and proactive Maintenance Supervisor to oversee the facilities management of our organization. As the Maintenance Supervisor, your main responsibilities will encompass a wide range of areas including cleaning, maintenance, utilities mana ...
-
Customer Support Representative
3 weeks ago
Flying Duck Overseas Surat, India**Customer Service Representative Responsibilities** · - Maintaining a positive, empathetic, and professional attitude toward customers at all times. · - Propose potential products or services to top management to gather customer information and analyze customer needs. · - Handle ...
-
Customer Service Operator
1 week ago
Solnce Energy Private Limited Surat, India_**Customer Service Operations**_ · The CSO team is in charge of assisting a company's support team in being more productive, working more effectively, and providing better service to their customers and people on the front lines. Improving your individual skills and abilities is ...
-
Operational Executive
3 weeks ago
Cleanteq Clean & Care Services Surat, India**Key Responsibilities**: · - **Client Relationship Management**: Build and maintain strong relationships with clients, understanding their specific needs and ensuring the services provided meet or exceed their expectations. · - **Team Supervision**: Manage and lead a team of hou ...
-
Captain
2 weeks ago
Forehotels Surat, India**Banquet Captain Responsibilities**: · - Welcoming guests upon their arrival and assisting them with their seating arrangements. · - Assisting managers and organizers with planning the layout and logistics of events. · - Setting up and managing staff shifts and timetables. · - D ...
-
Customer Service Executive night Shift
3 weeks ago
Surmount Consultancy Services Surat, IndiaJob Description: · We are seeking a highly motivated and organized Property Management Support Assistant Executive to join our team. As a Support Assistant, you will be responsible for providing administrative and operational support to our property management team, helping our o ...
-
Executive Gold Loan
3 weeks ago
HDB Financial Services Limited Surat, IndiaGold Loan Operations, encompassing: · - Coordinating customer walk in with Sales and managing gold valuation process. · - Interfacing with valuator, making sure process is followed. · - Explain scheme to customer and book the loan correctly. · - Custody of gold packets in the off ...
-
Client Servicing Executive
2 weeks ago
miracle hub Surat, India**Required: Sr. Client Servicing Executive AT SURAT AND VAPI LOCATION** · **About the Company · - EVENT Industry** · **Prior experience And Skills - Client Servicing - Meetings, Events, or Weddings** · Experience of at least 2 to 3 years as a Client Servicing Executive · **(Prefe ...
-
Sales Associate, Partner Led Sales
2 weeks ago
ASSPL - Gujarat - D34 Surat, India2+ years of sales experience · - Bachelor's degree · As a Sales Associate · - Partner Led Sales with Amazon Seller Services India, you will have the exciting opportunity to help shape and deliver on new initiatives for Amazon Seller Services in India. This role will be a combinat ...
-
Client Servicing Executive
1 week ago
Procreate Brands & Events Surat, India**Position Overview**: · The Client Servicing Manager in our event company plays a pivotal role in ensuring exceptional client satisfaction and successful execution of events. This position requires a dynamic individual with excellent communication, organizational, and interperso ...
-
Back Office Executive Intership
2 weeks ago
Softrica Surat, IndiaJob Title: Back Office Executive (IT Agency) · **Responsibilities**: · - Data Management: Maintain and update client information, project details, and other relevant data in the company's database or project management system. · - Documentation: Prepare, organize, and maintain te ...
-
Operations - Sales Rbb Surat
2 weeks ago
Forret India Surat, India**Roles and Responsibilities Profile**: · Relationship Manager Personal Banker Teller Authoriser Branch Manager · **Role**: Relationship Manager · **Salary**: Not Disclosed by Recruiter · **Industry**: Banking · Functional Area BFSI, Investments & Trading · Role Category Life Ins ...
-
Customer Relationship Officer
3 weeks ago
TMI Group IN Surat, India**Job Information**: · - Salary · - **₹ **- No. of Openings · - **2 opening**- Required Skills: · - **channel sales,sales,Dealer management**- Job Experience: · - **1 - 5 years**- Job Qualifications · - **Bachelor's Degree** · **About the Role**: · - Responsible for achievement o ...
-
Field Sales Executive
2 weeks ago
Regent Organisation Surat, India**COMPANY PROFILE**: Regent Organisation is a young, diversified company. It is a proud supporter of building leaders in the diverse and colorful Indian market in the field of Service and Management. Regent Organisation entails in working with large companies all over India in th ...
-
Sales Representative
2 weeks ago
Foreverbaby Surat, IndiaGreet and direct customers · - Provide accurate information (e.g. product features, pricing and after-sales services) · - Answer customers' questions about specific products/services · - Conduct price and feature comparisons to facilitate purchasing · - Cross-sell products · - En ...
-
Sales Executive
1 week ago
FASHION DREAM Surat, Gujarat, India**Summary of the position**: · Sales people are responsible for managing the sales process from start to finish when selling products or services to other businesses. This includes identifying new business opportunities, developing relationships with potential customers, negotiat ...
-
Receptionist
1 week ago
Drona archery & shooting academy Surat, Gujarat, IndiaDrona Archery & Shooting Academy is seeking a friendly and organized receptionist to manage front desk operations and provide excellent customer service. · Key Responsibilities: · Greet customers and manage inquiries. · Schedule and manage bookings. · Process payments and manage ...
Branch Service Manager - surat, India - IDFC FIRST Bank
Description
Role/ Job Title: Branch Service Executive - Loan Center
Function/ Department: Customer Experience
Job Purpose:
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and help as brand ambassadors for the company.
Roles & Responsibilities:
Education Qualification:
Graduation: Any Graduate
Post-graduation: MBA, PGDM
Experience: Minimum 5-10 years into Customer Service.