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    Program Coordinator - Noida, India - Pearson

    Pearson
    Pearson Noida, India

    5 days ago

    Default job background
    Part time
    Description

    About Pearson VUE

    Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 19 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. Our mission is to deliver high-stakes exams that help industries advance their professions and safeguard their communities across the globe.

    Program Coordinator

    The Program Coordinator /Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.

    Primary Responsibilities

  • Level 3 Escalation calls
  • Directly liaising with the US (United States), EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of business
  • Ensure candidate results are sent to clients in a timely manner
  • Prepare client reports
  • Act as an escalation point for service-related problems
  • Promote client programs and products
  • Determine additional opportunities and possible operational trouble areas
  • Input accurate customer information into the database
  • Assist in training and monitoring call center agents to ensure quality of service
  • Maintaining the SLA for different LOB's
  • Reports
  • Client Management
  • Events handling

    • Qualifications/Education and Experience:

  • Required education- Bachelor's degree
  • 2-4 years' experience in a similar/related position
  • Confident and fluid communicator
  • High levels of customer service skills
  • Previously operated in a Level 2 support role
  • Previous subject matter expert knowledge
  • Familiar and comfortable working in a busy corporate environment/shifts(24*7)
  • Experience in providing application support
  • Familiar with MS Office
  • Experienced in collating reports

    • Desired Candidate Profile:

  • Excellent oral and written communication skills
  • Great attention to detail
  • Problem solving skills
  • Strong organizing and time management skills
  • Customer service skills
  • Effective team working skills
  • Client and People Management skills

    • What to expect from Pearson

    Did you know Pearson is one of the 10 most innovative education companies of 2022?

    At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at

    We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

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