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    Manager - Training & Quality - Noida, India - Lal PathLabs

    Lal PathLabs
    Lal PathLabs Noida, India

    11 hours ago

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    Description


    The ideal candidate will be responsible for developing, implementing, and continuously improving training programs and quality assurance processes to ensure exceptional service delivery and customer satisfaction.

    Content Creation :


    Develop comprehensive training materials and content tailored to the specific needs of the customer care team including SOPs, NHIP training, sales training, and refresher training.

    SOP Creation:

    Develop and maintain SOPs to ensure consistency and efficiency in customer care processes.

    Training Initiatives:


    • Conduct remedial training sessions, impart NHIP (New Hire Induction Program) training, facilitate refresher training sessions to address skill gaps and enhance performance.
    • Implement sales training programs to improve sales techniques and performance.
    • Develop and maintain a training calendar outlining the schedule and ensure timely delivery of training programs.
    Training Efficacy:

    Monitor, evaluate the effectiveness and continuously refine training methodologies to enhance training efficacy and maximize learning outcomes.

    Training Calendar:


    • Develop and maintain a training calendar outlining the schedule of training activities and programs.
    • Ensure timely delivery of training sessions according to the training calendar.
    Quality Assurance:

    Conduct regular audits and provide constructive feedback/ coaching to achieve quality standards.

    Seven QC Tools:

    Utilize the seven quality control tools (Check Sheets, Pareto Charts, Cause-and-Effect Diagrams, Histograms, Scatter Diagrams, Control Charts, and Flowcharts) to analyze data and drive continuous improvement - 9 years experience in Training and Quality domain

    • Minimum 2 years experience in team management
    • Operations knowledge is Bachelor's degree in a relevant field
    • Post graduate will be preferred
    )


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