- Conduct remedial training sessions, impart NHIP (New Hire Induction Program) training, facilitate refresher training sessions to address skill gaps and enhance performance.
- Implement sales training programs to improve sales techniques and performance.
- Develop and maintain a training calendar outlining the schedule and ensure timely delivery of training programs.
- Develop and maintain a training calendar outlining the schedule of training activities and programs.
- Ensure timely delivery of training sessions according to the training calendar.
- Minimum 2 years experience in team management
- Operations knowledge is Bachelor's degree in a relevant field
- Post graduate will be preferred
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Manager - Training & Quality - Noida, India - Lal PathLabs
Description
The ideal candidate will be responsible for developing, implementing, and continuously improving training programs and quality assurance processes to ensure exceptional service delivery and customer satisfaction.
Develop comprehensive training materials and content tailored to the specific needs of the customer care team including SOPs, NHIP training, sales training, and refresher training.
Develop and maintain SOPs to ensure consistency and efficiency in customer care processes.
Training Initiatives:
Monitor, evaluate the effectiveness and continuously refine training methodologies to enhance training efficacy and maximize learning outcomes.
Training Calendar:
Conduct regular audits and provide constructive feedback/ coaching to achieve quality standards.
Seven QC Tools:
Utilize the seven quality control tools (Check Sheets, Pareto Charts, Cause-and-Effect Diagrams, Histograms, Scatter Diagrams, Control Charts, and Flowcharts) to analyze data and drive continuous improvement - 9 years experience in Training and Quality domain