- Excellent written and verbal communication
- Well organized, operationally strong, customer focused.
- Previous experience or knowledge of corporate finance and/or accounting
- Additional experience in one or more of the following areas: Human Capital Management, or Talent Management.
-
Product Support
Found in: Talent IN 2A C2 - 7 hours ago
Suzlon Energy Limited, Pune Pune, IndiaJob Description :- · 1. Execute functions of Proto & Production ramp up · 2. Travel to Various RBU's, vendor places, conferences etc., as needed to meet the department functional goals. · 3. Observed feedback and needed improvements need to be transferred in a systematic way to R ...
-
Production Support
Found in: Talent IN C2 - 4 days ago
BNY Mellon Pune, IndiaJOB POSTING TITLE – Production Support Experts · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manage ...
-
Application Production Support
Found in: Talent IN 2A C2 - 1 day ago
FIS Pune, IndiaPosition Type :Full time · Type Of Hire :Experienced (relevant combo of work and education) · Education Desired :Associate's Degree · Travel Percentage :0% · Application Production Support - Unix/SQL/Shell Script ( Rotational shift) · Are you curious, motivated, and forward-think ...
-
Application Production Support
Found in: beBee S2 IN - 4 days ago
FIS Global Pune, India OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Associate's Degree Travel Percentage : · 0%Application Production Support (AWS, Kubernetes, Terraform, CI/CD) · Are you curious, motivated, and forward-thinki ...
-
Production Support-Senior
Found in: beBee S2 IN - 4 days ago
FIS Global Pune, India OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 0%Job Description · 6+ Year –Production Support (AWS Fundamentals, Terraform, Change & Release Management) Pune Locati ...
-
Application Production Support
Found in: beBee S2 IN - 4 days ago
FIS Global Pune, India OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Associate's Degree Travel Percentage : · 0%Application Production Support - Unix/SQL/Shell Script ( Rotational shift) · Are you curious, motivated, and forwar ...
-
Application Production Support
Found in: beBee S2 IN - 1 day ago
FIS Global Pune, India OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Associate's Degree Travel Percentage : · 0%Application Production Support (AWS, Kubernetes) · Are you curious, motivated, and forward-thinking? At FIS you'll ...
-
Senior Production Support
Found in: Talent IN C2 - 5 days ago
Virtusa Pune, IndiaSenior Production Support - CREQ185698 Description 1. Experience 6 Years working as Production Support Consultant with exposure working on Windows server Microsoft technologies with hands on experience in troubleshooting deployment of packages in windows server. · 2. Should have ...
-
Product Support Specialist
Found in: beBee S2 IN - 3 days ago
Cornerstone OnDemand Pune, India OTHERThe Product Specialist is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand (CSOD) Talent Management Suite. Product Specialists work via telephone and electronic communication with clients to acknowledge, an ...
-
Manager, Product Support
Found in: beBee S2 IN - 3 days ago
Workday Pune, India OTHERYour work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us a ...
-
Product Support Representative Specialist
Found in: Talent IN C2 - 5 days ago
FIS Pune, India Experienced (relevant combo of work and education)Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 5 - 10%GENERAL DUTIES & RESPONSIBILITIES · • Provides in-depth product support to FIS clients by re ...
-
Product Support Representative Specialist
Found in: beBee S2 IN - 5 days ago
FIS Global Pune, India OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 5 - 10%GENERAL DUTIES & RESPONSIBILITIES · • Provides in-depth product support to FIS clients by resolving ...
-
Product Support Representative II
Found in: beBee S2 IN - 3 hours ago
FIS Global Pune, India OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 0%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every ma ...
-
Product Support Specialist- L1
Found in: Talent IN C2 - 4 days ago
Talent Giants Consultancy Services LLP Pune, IndiaJob Title:Product Support Specialist L1Company Name:Cornerstone JobType: TechnicalNo Of Openings:2 CTC:Upto 8.5 LPA AllowancesLocation: PuneExperience: 3Years · AboutCompany: Cornerstone is apremier people development company. We believe people can achieveanything when they have ...
-
Customer Experience Manager- Product Support
Found in: Talent IN 2A C2 - 3 days ago
Hevo Data Pune, IndiaAbout Hevo · Hevo ) is a simple, intuitive, and powerful No-code Data Pipeline platform that enables companies to consolidate data from multiple software for faster analytics. · Hevo powers data analytics for 2000+ data-driven companies across multiple industry verticals includin ...
-
Product Tech Support Sr Assoc
Found in: beBee S2 IN - 4 days ago
Cognizant Technology Solutions Pune, India OTHERNot Applicable · Qualification: · Not ApplicableResponsibility: · Not ApplicableMust Have Skills · Automation · Advanced JavaScript · Python · Core Java · Unix · Portals and Systems · ...
-
Filler Aseptic Automation Product Support Expert
Found in: Talent IN C2 - 4 days ago
Sidel Pune, India PermanentFiller Aseptic Automation Product Support Expert · Contract Type · Permanent · Country · INDIA · Location · Pune · Your opportunity · Filler Aseptic Automation Product Support Expert is part of the Product Support SEAP organization. The job takes place both in the office ...
-
Senior Associate, Production Services Application Support Analyst
Found in: Talent IN C2 - 2 days ago
THE BANK OF NEW YORK MELLON CORPORATION Pune, IndiaSenior Associate, Production Services Application Support Analyst · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and bank ...
-
Vice President, Production Services Application Support II
Found in: Talent IN C2 - 6 days ago
BNY Mellon Pune, IndiaMaintains and supports moderately complex applications and their operating environments. Performs complex troubleshooting as a subject matter expert in one or more applications. Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem manag ...
-
Senior Associate, Production Services Application Support Analyst
Found in: Talent IN C2 - 3 days ago
BNY Mellon Pune, IndiaSenior Associate, Production Services Application Support Analyst · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banki ...
Manager, Product Support - Pune, India - Workday
Description
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Workday's Technical Support Delivery teams are driven by a passion for our products and the success of our customers' user experience. We're a diverse group of people, with an invaluable mix of experience and backgrounds, located in our amazing Pune officeWe promote Workday's core values, with 'Employees' being our first This is why we offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and well-being, and are proud to champion equal opportunities for everyone.
We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun.
About the Role
We're looking for a hands-on, customer centric Support Manager to join our global support team in Pune.
This role plays a significant role in ensuring a smooth day to day operations of the technical support team supporting customers using Workday HCM.
The Customer Support Manager will start the Workday HCM support team in Pune with 2-4 people initially and will eventually manage 6-8 employees.
If your are someone whom pride yourself as advocate for both your team and Workday customers, you will be perfect for the role
Note on this role:
Typical schedule is either Shift 1(8am-5pm) or Shift 2(11am - 8pm IST)
Requires occasional holiday shift coverage, and after hours/weekend on-call shifts for escalations and incidents, be on-call Manager rotation approximately every 7 weeks.
This role operates in a flex model with at least 50% of time spent in office.
About You
Experienced in leading an Enterprise software support team (SaaS preferred) and/or experience with running software engineering teams.
Track record in providing technical support and/or integration support experience providing technical support for enterprise software and/or environment issues for enterprise software applications.
Solid grasp of case handling processes and standard support procedures.
Support operations experience including managing queues, resource scheduling, quality assurance and SLA/metrics reporting.
Ability to develop and maintain cross functional relationships with Services, Development, Product and CX leadership.
Coaching and mentoring all levels of Support Engineers/Analysts on day to day work, providing insights on critical and blocking issues, and enabling career development and career experience opportunities.
Experience with application log analysis for issue diagnosis and troubleshooting.
Bachelor's/Master's degree or foreign equivalent degree in Business, Management Information Systems, Computer Science, or a related field or equivalent work experience
Other Qualifications
Workday is proud to be an equal opportunity workplace.
Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process