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    Application Production Support - Pune, India - FIS Global

    FIS Global
    FIS Global Pune, India

    2 weeks ago

    Default job background
    OTHER
    Description

    Position Type :

    Full time

    Type Of Hire :

    Experienced (relevant combo of work and education)

    Education Desired :

    Associate's Degree

    Travel Percentage :

    0%

    Application Production Support (AWS, Kubernetes, Terraform, CI/CD)

    Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

    About this team:

    At FIS we are looking for a Product Support Representative to join the FIS Enterprise Treasury Client Experience team. The successful candidate will provide treasury and payments support to our client base.

    What you will be doing:

    • Analyses the diagnostic data and find the root cause of the problem in case of any issues on production application environment.
    • Providing support on requests as per priority/severity created in ticketing tool as part of daily operations support.
    • Consulting with the software development team, internal users, and clients to improve application performance.
    • Coordinating Application code migration across environments to ensure continued and synchronized functionality.
    • Actively participate in all stages of the product development process, including designing, building, and testing.
    • Establishing the root causes of application errors and resolving them to the best possible approach.
    • Supports internal customers by responding to help desk calls, performing night on call activities as requested and completing.

    What you bring:

    • Should have 6 to 10 years of experience on Production/Application support.
    • Experience looking on AWS Fundamentals, Terraform, Change & Release Management.
    • Working knowledge of basic AWS services like IAM, EC2, RDS and VPC.
    • Good knowledge and experience on setting up CI/CD pipelines.
    • Experience in deploying infrastructure using Terraform.
    • Understanding on preparing Terraform templates.
    • Coordinates, facilitates, manages and controls scheduled and approved change windows for product release and infrastructure maintenance windows.
    • Willing to work in 24*7 rotational shift(Weekend On-Call Support as applicable)

    Added bonus if you have:

    • AWS Kubernetes Certification
    • Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
    • Knowledge of FIS' products and services
    • Knowledge of the business goals, objectives and business operations for the appropriate FIS organization

    What we offer you:

    • An exciting opportunity be a part of World's Leading FinTech Product MNC
    • A range of benefits designed to help support your lifestyle and wellbeing.
    • A multi-faceted job with a broad spectrum of responsibilities.
    • A modern international work environment and a dedicated and innovative team.

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass

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