Jobs
>
Bengaluru

    IT Support Engineer - Bengaluru, India - Mercari, Inc. (India)

    Mercari, Inc. (India)
    Mercari, Inc. (India) Bengaluru, India

    3 weeks ago

    Default job background
    Full time
    Description

    Requirements

    As an IT and Security Specialist, you will manage, operate, and provide technical support for Mercari India's systems and IT assets. You will play an active role in building out Mercari India's IT and security culture, optimizing the internal IT environment, and creating the foundation for resilient IT operations.

    You will help drive business growth by ensuring the appropriate, secure, and cost-efficient management of enterprise IT system accounts and IT assets, and proliferating a culture of security throughout the entire organization. To succeed in this role, you should possess the ability to quickly grasp business challenges, plan and propose IT-based solutions, and demonstrate project management and communication skills to help unleash the potential of Mercari employees through resilient and secure IT infrastructure and operations.

    Key Responsibilities:

    • Site owner for all IT-related matters, taking care of daily operations, escalations, and ad-hoc tasks.
    • Provide technical support for Mercari India employees regarding end-user devices, SaaS applications, office networks, and AV and OA equipment within the corporate environment.
    • Drive continuous service improvement in IT-related matters, affecting end-user productivity and improving user experience satisfaction.
    • Manage IT assets (hardware and software), budgets, contracts and procurement.
    • Collaborate with the Mercari Japan IT and Security teams to IT operations.

    Mandatory Qualifications:

    • Over 3 years of relevant IT working experience in an on-site end-user support environment, supporting a large number of end-users.
    • Practical hands-on experience in implementing and/or operating end-user devices (Mac and Windows with mobile-device management (MDM) technologies, such as Jamf and Intune), SaaS apps (Google Workspace, Okta, Slack, etc.), IT service management platforms (ServiceNow, etc.), endpoint security solutions (EDR solutions such as CrowdStrike, etc.), and enterprise-grade network infra management.
    • Troubleshooting experience using Linux commands and scripting
    • Experience in IT service management and project management
    • Experience in managing IT assets (hardware and software), budgets, contracts and procurement
    • Good problem-solving skills, and ability to troubleshoot and resolve issues independently

    Desired Qualifications:

    • Team-leading/management experience
    • ITIL Foundations or more advanced levels of ITIL certification, or equivalent experience
    • PMP or Prince2 certification, or equivalent project management capability
    • Experience or motivation in automating repetitive tasks using engineering
    • [Optional] Language skills: conversational Japanese a plus

    Benefits

    Employment Status

    Full-time

    Office

    Bangalore

    • Flexible Hybrid workstyle
      • We believe in high performance and professionalism. Every team will decide the best work style (including remote work) that maximizes your performance
      • To build a strong & highly-engaged organization in India, we highly encourage everyone to work from our Bangalore office, especially during the initial office setup phase
      • We will continue to review and update the policy to address future organizational needs

    Work Hours

    • Full flextime (no core time)
      *Flexible to choose working hours other than team common meetings

    Media

    Owned Media

    • Mercari Engineering Portal
    • Mercan - Introduces the people that make Mercari
    • Mercari US Blog

    Related Articles

    • Development Platforms and Platformers: On Rising to the Global Standard Ken Wakasa, Mercari CTO | mercan
    • "I'm Not a Talented Engineer" Insists the Member-Turned-Manager Revamping Our Internal CS Tool | mercan
    • Personalize to globalize:How Mercari is reshaping their app, their company, and the world | mercan
    • The Providers of the Safe and Secure Mercari Experience: The TnS Team, Introduced by Its Members | mercan
  • Telesat Technologies

    Technical Support Engineers It

    3 weeks ago

    Telesat Technologies Bengaluru, India

    Technical Support Engineers / Technicians (PUC /ITI /Diploma) · Product Knowledge : CCTV System / Networking Passive and Active /EPABX Systems. · ROLES: · 1. Installation of CCTV Systems Various Brand and EPABX System and Providing Technical Support to clients · 2. Documentation ...

  • ANZ Banking Group

    Engineer-l1 Support

    3 weeks ago

    ANZ Banking Group Bengaluru, Karnataka, India

    **Req ID**: 67508 · **Department**: Tech COO Domains Enterprise Service Management · **Division**: Technology · **Location**: Bengaluru · About the role · At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financi ...

  • Mixpanel

    Support Engineer

    3 weeks ago

    Mixpanel bangalore, India

    About Mixpanel · Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they ...

  • Demyst

    Support Engineer

    2 weeks ago

    Demyst Bengaluru, India

    Our Solution · Demyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we're seeki ...

  • Repletio

    Support Engineer

    3 weeks ago

    Repletio Bangalore, India permanent

    As a Customer Success Engineer, you will play a critical role in ensuring the success and satisfaction of our customers. You will be the primary technical point of contact for our customers, providing guidance, troubleshooting assistance, and proactive support to help them maximi ...

  • Alpha Variance Solutions

    Support Engineer

    3 weeks ago

    Alpha Variance Solutions Bangalore Urban, India

    Job Description: Support Engineer – Managed Services Team Member Dynamics 365 ERP and Azure · Location: Bangalore, India · Position Type: Full-Time · Experience Level: Mid-Level (3-5 years of relevant experience) · Overview · We are seeking a skilled and motivated Support Enginee ...

  • Lilly

    Support Engineer

    3 weeks ago

    Lilly bangalore, India Full time

    We're looking for people who are determined to make life better for people around the world. · This isn't your ordinary Support Engineer role. If you love solving the deepest tech problems, enjoy working with all types of Consumers from around the world , and love variety, this ...

  • CliniSys

    IT Support Engineer

    3 weeks ago

    CliniSys bangalore, India Full time

    Responsibilities: · User Support: Provide high level technical support to our end-users via our internal helpdesk system, addressing hardware and software issues, troubleshooting problems, and resolving technical request in a timely and friendly manner in line with our business ...

  • AMEX

    IT Support Engineer

    1 week ago

    AMEX Bengaluru, India

    IT Support Engineer - Wayfair · Who We Are · Do you want to be part of a collaborative team at a growing eCommerce company? At Wayfair, the Technical Support Tier 1 Service Engineer plays a critical role within the Employee Technology team, providing first line technology suppor ...

  • Avlino

    Support Engineer

    3 weeks ago

    Avlino bangalore, India

    About the job · Are you looking to work with the same tech as Silicon Valley giants – but with a small company feel? Are you a creative problem solver who loves to explore, uncover issues, and find suitable solutions? · If so, we are looking for you to join our brilliant team ...

  • Maersk

    Support Engineer

    3 weeks ago

    Maersk bangalore, India

    Introduction to Maersk: · A.P. Moller - Maersk is an integrated container logistics company that is responsible for moving 20% of global trade every year. With a dedicated team of over 100,000 employees across 130 countries, we go all the way to connect and simplify global trad ...

  • Wayfair

    IT Support Engineer

    1 week ago

    Wayfair bangalore, India

    IT Support Engineer - Wayfair · Who We Are · Do you want to be part of a collaborative team at a growing eCommerce company? At Wayfair, the Technical Support Tier 1 Service Engineer plays a critical role within the Employee Technology team, providing first line technology sup ...

  • AppsFlyer

    Support Engineer

    3 weeks ago

    AppsFlyer bangalore, India

    What you'll do: Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication. · Work with Customer's App development team to troubleshoot any SDK implementation issues · Work with ...

  • Repletio

    Support Engineer

    3 weeks ago

    Repletio Bangalore, India

    Hasura is hiring Support Engineers who can help our customers/community be productive with Hasura, and achieve their desired objectives by helping resolve their queries/issues related to Hasura features and usage patterns. · You will work with our users across different product ...

  • Flywire

    IT Support Engineer

    3 weeks ago

    Flywire Bengaluru, India Full time

    Job Description · The opportunity: · We are seeking a computer-savy IT Support Engineer with a passion for supporting end users to oversee Flywire's IT support needs. · As an IT Support Engineer, you'll be responsible for providing and maintaining reliable employee connectivity o ...

  • Australia and New Zealand Banking Group Limited (ANZ)

    Support Engineer

    2 weeks ago

    Australia and New Zealand Banking Group Limited (ANZ) Bengaluru, India

    Support Engineer · Support Engineer · Req ID: Department: Tech ARC Home Loans Division: Technology Location: Bengaluru About Us · At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustai ...

  • Demyst

    Support Engineer

    3 weeks ago

    Demyst Bengaluru, India Full time

    Our Solution · Demyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we're seeki ...

  • Xperi Holding Corporation

    Engineer - IT Support

    3 weeks ago

    Xperi Holding Corporation bangalore, India

    Description · Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more ...

  • Flywire

    IT Support Engineer

    3 weeks ago

    Flywire Bengaluru, India Full time

    Are you ready to trade your job for a journey? Become a FlyMate · Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - t ...

  • OnSolve

    IT Support Engineer

    2 weeks ago

    OnSolve Bengaluru, India Full time

    Job Summary · OnSolve seeks a bright, energetic individual looking to join a highly collaborative team in information technology. The successful candidate will have the ability to manage multiple tasks/projects concurrently with steady progress towards a timely completion. The c ...