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    VP - To Head the Global Enterprise Tech support BU (3000 FTE's +90M) - B2B Role @ Chennai -1C+/started off as a Tech support engineer and then moved into Delivery would be an Ideal fit - Live Connections

    Live Connections
    Live Connections Chennai, India

    Found in: Appcast Linkedin IN C2 - 1 week ago

    Default job background
    Technology / Internet
    Description

    The role would be handling a global tech support team across with clients specialized in networking, cybersecurity, UCaaS and SaaS domains.

    He/she would be carrying the end-to-end responsibility for delivery excellence of all the accounts and programs through a strong governance and review mechanism. Accurate forecasting of revenue, head count, profitability, margins, bill rates and utilization. Responsible for maintaining all contractual and legal artefacts related to the client engagements.

    Ask:

    25+years of total experience (mandatory).

    Strong experience in Delivery/Operations and technical experience in Tech support areas for Enterprise products.

    Mandatory experience of handling teams of more than 2500+ with revenues of 100M

    Ideal candidate:

    Someone who has started his/her career as a Tech support engineer and then grown to a delivery role on the same space.


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