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Bengaluru

    Technical Manager - Bangalore, India - Brainwave Optigrators

    Brainwave Optigrators
    Brainwave Optigrators Bangalore, India

    2 days ago

    Default job background
    permanent Technology / Internet
    Description

    Job Description :

    • Technical Support and Guidance : Provide technical guidance, troubleshooting assistance, and best practice recommendations to customers leveraging Juniper networking and security solutions. This could involve assisting with network design, configuration, optimization, and problem resolution.
    • Solution Design and Architecture : Collaborate with customers to design, implement, and optimize Juniperbased networking and security solutions. This might include designing and deploying routing and switching configurations, firewall policies, VPN solutions, SD-WAN deployments, etc.
    • Product Education and Training : Conduct technical training for network administrators and enduser education on network security best practices.
    • Escalation Management : Coordinate with Juniper technical support engineers and product development teams to ensure timely resolution of customer issues.
    • Account Planning and Strategy : Identify opportunities for upselling or crossselling additional products and services to meet customer needs.
    • Risk Management : Work with internal teams to mitigate risks and ensure successful outcomes for customers.
    • Documentation and Reporting : Maintain detailed documentation of customer configurations, support interactions, and project statuses.
    )
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