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    Customer Relationship Management Executive - Bengaluru, India - Boomaa Consultants - India

    Boomaa Consultants - India
    Boomaa Consultants - India Bengaluru, India

    3 days ago

    Default job background
    Full time
    Description

    Hiring for CRM(Sr. Executive/Assistant Manager)

    Only Female Candidates

    Good communication skill

    Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession

    Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements

    Responsible in maintaining MIS and closely work for Preparation of Final work Report.

    Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's.

    Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation.

    Responsible for handling customers of Lawns & Beyond project contains entire customer data base.

    Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process.

    Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.

    Managing post booking customer services till delivery /possession stage.

    Collection of payment dues, against demands generated with construction progress

    Any degree

    Experience:3-5 Yrs

    Location: Sarjapur road/ Bangalore

    Electtronic City/ Bangalore

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