Jobs
>
Gurgaon

    AVP Global Operations Delivery Leader - gurugram, India - Wipro Digital Operations and Platforms

    Wipro Digital Operations and Platforms
    Wipro Digital Operations and Platforms gurugram, India

    1 week ago

    Default job background
    Description
    Role PurposeAs discussed, sharing job description for Global Operations Delivery Leader

    Job Location:
    GurgaonWork From Office

    Job Description:

    OverviewThe role of the Global Operations Delivery Leader involves overseeing the Wipro international Digital Marketing & Online Advertising Sales Services operations.

    These operations are outsourced to Wipro by the customer. The operations could be either located in multiple sites and or supporting several markets.

    Responsible for managing & mentoring the Site and or Market(s) operations leadership & liaising with internal & external teams to ensure best in class delivery.

    The GODL has ownership of Wipro operations delivery to the customer.
    Job Description

    • Lead operational delivery activities across the sites and or markets; own operations and work with account leadership, client commercial and business stakeholders to understand and support client needs and priorities ensuring optimal delivery.
    • Ensure from a delivery POV we are compliant contractually
    • Support the identification, escalation and resolution of risks and issues to ensure the best outcome for all parties.
    • Engage in pre-award sales activities, engage in discussions with internal stakeholders regarding potential deal shaping and contractually deliverable outcomes
    • Communicate clearly to influence internal and external stakeholders
    • Ability to lead and take on multiple time-sensitive tasks at one time
    • Responds to queries, emails, ensuring internal and external partners are managed, and operational metrics are tracked and reportedManage communications to engage and comply with requirements.
    Protect Wipro's interests.

    Be the primary POC for all deliverable engagements and matters for both Wipro and the client providing support and guidance to the account team and interacting with the client as required.

    Bring in other stakeholders from the engagement team or from the wider business (e.g., Finance, Legal, Procurement) where needed to lead or contribute to specific matters.

    Track SLAs and KPIs to understand Wipro and client obligations.
    Work with the Audit teams and/or other stakeholders to ensure compliance and resolve interpretation.
    Take proactive steps to detect and prevent non-compliance by Wipro.
    Identify where changes are needed e.g. variation, renegotiation, scope change, new project order, new SOW, etc.
    Proactively anticipate and manage 'business as usual' queries, to avoid them escalating.
    Identify, collate, provide, and record the key information relevant to issues.
    Work with internal stakeholders and the wider business to manage issues to resolution.

    Understand the scope, work with the team to ensure or improve awareness levels of engagement teams on the scope and limitations of support and obligations.

    Additionally, what you will doBe responsible for forming and strengthening the global operations & delivery business relationship between Wipro and the customer through your experience in the Digital Marketing, Online Advertising sales service industry.

    Mentor and lead the Wipro operations team how they can help the customer (and advertiser) manage their digital media presence and partner relationships.

    Drive operationally, how Wipro can provide value and customer revenue through improving the advertiser experience on the Client platform.

    You will gain an understanding of where the customer and advertiser fit in the digital marketing eco-system and how Wipro can leverage your industry experience to provide a 'best in class's service.

    Identify the customer and advertiser goals. Bring focus on how the Wipro team can help advertisers usage of the customer platform.

    Wipro is seeking a global operations leader to drive the engagement with the customer in identifying opportunities and developing solutions.

    This would involve working collaboratively with the customer team to develop, maintain, and grow relationships, troubleshoot and optimize strategy.

    Objectives of this roleDrive global operations & delivery strategies and long-term vision to help Wipro build and provide a build best-in-class service to the customer and advertisers.

    Help craft an operations & delivery vision (short- and long-term) and convert it to concrete strategy.

    Partner with stakeholders, business owners and teams to build roadmaps offering the customer intelligence on how to develop and improve how their business operates on a global scale.

    ResponsibilitiesGlobally partner with internal Wipro stakeholders & external customers to manage the performance, ensuring that Wipro delivers on time and per expectation.

    Partner with executive team to identify key capabilities needed as well as potential issues.
    Partner regularly with cross-functional teams to ensure alignment on operations performance, prioritization & delivery.

    Help monitor and evaluate performance to facilitate continuous iteration and improvement, delivery value and revenue for the customer while winning for Wipro as well.

    Required skills and qualificationsSales experienceCan work on creating sales strategiesCan motivate the teamWork as partner with client stakeholders in driving business objectivesTen years of experience in digital marketing industry or similar roleThis person must have a customer-first mindset, have creative decision-making and problem solving skills and proven ability to adapt to changing circumstances and business needs.

    Deep knowledge and understanding of the digital marketing, online advertising sales services business or similar and how to operationally deliver for the customer.

    Have the ability to develop data pipelines that can be used to track, analyse, and improve the customer's success through operational delivery.

    The role requires a candidate who has excellent analytical, organizational, and communication skills.

    This is a customer-facing and centric role, working to ultimately operationally translate the needs of advertisers into digital business opportunities for the customer.

    Global team management & global customer leadership engagementAble to priorities and multi-task with strong negotiating skillsPassion for building great teams that deliver and delight customers.

    Ability to report – Formulate, create, package and delivery findings with a clear message (outcome driven).Experience in identifying the risks and mitigating them
  • HuQuo

    Delivery Leader

    3 weeks ago

    HuQuo Gurgaon/Gurugram/Bangalore, India

    Job Description : · Owns end-to-end solution delivery and proactively ensures that projects are delivered on time, on budget and with the required quality. · - Lead design and development of data warehouses with extensive knowledge in all phases of Data Architecture & Data wareh ...

  • Cielo

    Delivery Leader – Candidate Generation

    6 days ago

    Cielo Gurgaon, India Full time

    Job Description · The Delivery Leader – Candidate Generation will develop and lead client relationships delivering brand and talent marketing solutions that enable direct clients and our client teams to drive candidate generation performance, and maximize the value of the client' ...

  • Wipro Digital Operations and Platforms

    AVP Global Operations Delivery Leader

    2 weeks ago

    Wipro Digital Operations and Platforms Gurgaon, India Full time

    Role Purpose · As discussed, sharing job description for · Global Operations Delivery Leader · Job Location: · Gurgaon · Work From Office · Job Description: · Overview · The role of the Global Operations Delivery Leader involves overseeing the Wipro international Digital Marketin ...

  • Genpact

    Assistant Vice President, Delivery Leader

    3 weeks ago

    Genpact gurugram, India

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...

  • Genpact

    Vice President, Global Insurance Delivery Leader

    3 weeks ago

    Genpact gurugram, India

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...

  • Cielo Talent

    Delivery Leader – Candidate Generation

    1 month ago

    Cielo Talent Gurgaon, India Full time

    Company Description · Are you ready to accelerate your career? Join Cielo as a Delivery Leader – Candidate Generation A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your success · Cielo is a brand that reflect ...

  • Birlasoft

    Testing delivery leader

    3 weeks ago

    Birlasoft noida, India

    Job Title: Testing delivery leader · Experience- 20+Yrs. · Education- Graduation/Post Graduation (Engineering/Computer Applications) · Location- Noida · Skills: Test Process Management, Test Architecture, Test Maturity Models, TCOE Frameworks, E2E Test Automation, Quality En ...

  • MetLife

    Service Delivery Leader

    1 month ago

    MetLife Noida, India Full time

    Metlife, Inc ("Metlife") has helped generations of people around the world protect their families and finances. We are one of the world's leading financial services companies, providing insurance, annuities, employee benefits, and asset management to our individual and institutio ...

  • S&P Global

    Scrum Master

    2 weeks ago

    S&P Global Gurugram, Haryana, India

    **About the Role**: · **Grade Level (for internal use)**: 11 · **The Role**: Scrum Master · **The Team**: S&P Global Market Intelligence provides essential information to our customers. We strive to deliver solutions that are sector-specific, data-rich, and hyper-targeted for evo ...

  • Indigo Airlines

    Solution Architect

    3 weeks ago

    Indigo Airlines Gurgaon, India

    **Job Description**: · Position Title: Solution Architect - Cloud Application · Organization: Digital · Reports to: Head of Application Development (Web & Mobile) · Designation: Sr Manager · **Position Summary** · **Job Key Responsibilities** · - Present requirement of Product te ...

  • Praxis Global Alliance

    Partner / Associate

    3 weeks ago

    Praxis Global Alliance Gurugram, Haryana, India

    **About Praxis Global Alliance (Praxian Global Private Limited)** · Praxis Global Alliance is a next-gen global management consulting and business advisory firm revolutionizing the way consulting projects are delivered. We have five offices globally and more on the way. We are on ...

  • EY

    Associate Em

    4 weeks ago

    EY Gurgaon, India

    At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...

  • EY

    Market Segment Enabler

    4 weeks ago

    EY Gurgaon, India

    At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...

  • Infogain

    Architect

    4 weeks ago

    Infogain Gurgaon, India

    ROLES & RESPONSIBILITIES · - Architecture Design: Design and develop robust, scalable, and secure data science architectures that align with business requirements and objectives. Define the overall technical vision and strategy for data science projects and initiatives. · - Solut ...

  • BT Group

    Cyber Security Professional

    2 weeks ago

    BT Group Gurgaon, India

    Advanced Warning of scheduled maintenance · Cyber security professional · **Job Req ID**:19813**Posting Date**:31 Jul 2023**Function**:Security**Location**:25A DLF City Phase-III,, Gurugram, India**Salary**:Competitive- Job Req ID: Posting Date: 31/07/2023- Function: Security- Lo ...

  • S&P Global

    Associate Scrum Master

    3 weeks ago

    S&P Global Gurgaon, India

    **Segment**: S&P Global Market Intelligence · **The Role**: Associate Scrum Master · **Grade ( relevant for internal applicants only )**: 10 · **The Location**: Hyderabad, Gurgaon, Ahmedabad, Islamabad · **The Team**: The Cross Segment-Unstructured ART is responsible for the disp ...

  • NSF International

    Coordinator I Audit

    2 weeks ago

    NSF International Gurugram, Haryana, India

    **Description** · As a Audit Admin at NSF, you will be responsible for overseeing and managing the successful execution and delivery of food safety audit projects within our organization. You will play a critical role in ensuring that food safety audits are conducted efficiently, ...

  • S&P Global

    Scrum Master

    3 weeks ago

    S&P Global Gurgaon, India

    **Segment**: S&P Global Market Intelligence · **The Role**: Scrum Master · **Grade ( relevant for internal applicants only )**: 11 · **The Location**: Hyderabad, Gurugram, Ahmedabad, Islamabad · **The Team**: · S&P Global Market Intelligence provides essential information to our ...

  • NFS International

    Coordinator I Audit

    3 weeks ago

    NFS International Gurugram, Haryana, India

    India · **Description** · As a Audit Admin at NSF, you will be responsible for overseeing and managing the successful execution and delivery of food safety audit projects within our organization. You will play a critical role in ensuring that food safety audits are conducted effi ...

  • Maruti Suzuki India Ltd

    DevOps Sme

    3 weeks ago

    Maruti Suzuki India Ltd Gurgaon, India

    Reporting · The DevOps SME will typically report to the Enterprise Architect (EA). · Summary · The DevOps SME is responsible for the Enterprise wide DevOps strategy at MSIL, making sure CI/CD is leveraged in an optimal manner that meets the business objectives. He/she is responsi ...