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    Team Lead - Mumbai, India - ATSPL - Maharashtra

    ATSPL - Maharashtra
    ATSPL - Maharashtra Mumbai, India

    2 weeks ago

    Default job background
    Full time
    Description
    Amazon – where builders can build We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team

    Purview of a Team Lead

    Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.


    The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form.

    She/he should be able to come up with process improvements drive them through completion.

    Responsibilities include, but are not limited to

    • Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
    • Developing and/or referring to performance metrics to drive team performance and business results.
    • Identifying the business impact of trends and making data backed decisions.
    • Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
    • Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
    • Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
    A day in the life
    Amazon – where builders can build We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team

    Team Lead

    Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.


    The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form.

    She/he should be able to come up with process improvements drive them through completion.

    Responsibilities include, but are not limited to

    • Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
    • Developing and/or referring to performance metrics to drive team performance and business results.
    • Identifying the business impact of trends and making data backed decisions.
    • Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
    • Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
    • Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis.
    We are open to hiring candidates to work out of one of the following locations:

    Bangalore, IND | Chennai, IND | Delhi, IND | Hyderabad, IND | Mumbai, MH, IND | Pune, IND | Surat, GJ, IND

    BASIC QUALIFICATIONS

    • Bachelor's degree
    PREFERRED QUALIFICATIONS

    • Knowledge of city topography and road network
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