Jobs
>
Bengaluru

    Service Delivery Manager - Bangalore, India - Cognizant

    Cognizant
    Cognizant Bangalore, India

    2 weeks ago

    Cognizant background
    Full time
    Description

    Job Opportunity - SDM Level.

    The successful candidate will be responsible for overseeing strategic and effective planning, evaluation of process training programs and ensuring timely and efficient delivery of policy functions by the team. The Training Manager would also be responsible for Team governance and reporting to internal & external stakeholders will also be a critical part of the role. The Training Manager should be able to display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics, should know about the team strategies, working with remote teams, using technology, workplace diversity, management styles, mediation, macro, and micro-management.

    Domain Expertise – Fintech.

    · Bachelor's/Master's Degree

    · Experience of overall 13 to 16 years with at least 9+ years in Training function, preferably within Google accounts

    • Strong communication skills - ability to work closely with internal staffing clients and communicate complex analytics in a structured and clear manner.
    • Ability to build strategies for the business training process.
    • Familiar with traditional and modern training processes (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc) and understanding of Training SLAs
    • Great people handling skills
    • Capability to develop and ensure implementation of successful training programs
    • Critical thinker with problem solving skills
    • Meticulous attention to detail and Excellent presentation skills
    • Ability to work in a fast-paced, constantly evolving environment.
    • Ability to manage multiple tasks and competing priorities effectively under pressure and short time lines
    • Govern the business process knowledge management and build strategies
    • Identify and recommend modifications or addition in content to facilitate the learning needs of the new hires as well as tenured agents.
    • Ability to guide the Training team to conceptualize training interventions as per the learning gaps identified
    • Guide trainers in conducting Focus Group Discussions with Ops team, Study BQ & RCA analysis to identify high error areas
    • Overall governance of the new hire training batches and build in impactful interventions
    • Guide and instruct the team to manage the performance and behavioral issues of new hires in training
    • Govern the training throughput attrition and duration policy
    • Efficiency Improvement & Calibration are maintained as per agreed SLA
    • Ensure that the team maintains a timely completion of interventions
    • Conduct periodic audit checks to ensure adherence to processes and timelines as defined in Training SOP
    • Leads discussion for any training support for other project requirement
    • Support all training asks including cross vendor requirement with appropriate follow up and documentation
    • Responsible for quality engagement program, people development initiatives (cognitive skills) design, execution and drawing impact

    Client Interfacing:

    · Attend all relevant client meetings and act as the primary point of contact for the client

    · Liaise with the client to understand requirements, transfer these into actionables for the team and deliver the expected output

    · Generate and share meaningful insights with clients for improvement of process/tool

    · Ensure all client tasks are delivered based on commitments made

    · Create and present Training slides as part of business reviews in WBRs/MBRs.

    #LI-VS5

  • Hewlett Packard

    Delivery Risk Assurance/ Managed Services

    3 weeks ago

    Hewlett Packard Bengaluru, Karnataka, India

    Delivery Risk Assurance · - Participate in Customer discussions along with Pursuit for better understanding of Customer business outcomes / goals. · - Analyzes the opportunity requirements to identify weaknesses (pain areas) and recommend fit for purpose delivery solutions, such ...

  • EY

    Det-healthcare Delivery Manager-gdsn02

    2 weeks ago

    EY Bengaluru, Karnataka, India

    At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...

  • Hewlett Packard

    Delivery Risk Assurance/ Managed Services

    2 days ago

    Hewlett Packard Bengaluru, Karnataka, India

    Delivery Risk Assurance · - Participate in Customer discussions along with Pursuit for better understanding of Customer business outcomes / goals. · - Analyzes the opportunity requirements to identify weaknesses (pain areas) and recommend fit for purpose delivery solutions, such ...

  • EdgeVerve

    Delivery Manager

    5 days ago

    EdgeVerve bangalore, India

    Role Objective: Co-create the business plan for the division; anchor large pursuits; review and guide delivery processes; liaison with clients and form strategic alliances; drive; unit-level initiatives WITH THE OBJECTIVE OF ensuring the highest levels of project delivery in the ...

  • Relanto

    Delivery Manager

    3 weeks ago

    Relanto Bangalore Urban, India

    Position: Delivery Manager - Data & AI · Location: Bangalore · Responsibilities: · Develop a detailed project plan (Ensuring resource availability and allocation) to track progress. · Developing project scopes and objectives, involving all relevant stakeholders and ensuring techn ...

  • Tech Mahindra

    Delivery Manager

    1 week ago

    Tech Mahindra Bengaluru, India

    Delivery Manager – UI · Experience: 10-17 Years · Job Location: Bangalore, Hyderabad & Chennai · Notice Period: Immediate to 30 Days · Job Description : · 15+ years of IT experience in UI technologies/frameworks like Angular, React, Node, JavaScript, jQuery, HTML, CSS, Vue, Boots ...

  • Randstad Sourceright

    Delivery Manager

    1 week ago

    Randstad Sourceright Bengaluru, India

    about Randstad Enterprise · As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and m ...

  • WSO2

    Delivery Manager

    1 week ago

    WSO2 Bengaluru, India

    About the Role: · Join our team as a dynamic Software Project Delivery Manager. You will play a crucial role in overseeing consultancy projects' end-to-end lifecycle, ensuring successful delivery to our clients with the highest quality standards. · Responsibilities and Duties: · ...

  • Notus

    Delivery Manager

    5 days ago

    Notus Bangalore, India permanent

    Role : Delivery Manager - Microsoft SharePoint and Power Platform · Experience : 15+ years · Overview : · We are seeking a highly experienced Delivery Manager with extensive expertise in managing Microsoft SharePoint and Power Platform large programs. The ideal candidate will pos ...

  • HCLTech

    Delivery Manager

    3 weeks ago

    HCLTech Bengaluru, India

    Hcl -Tech - Service Delivery Manager · Job Location : Bengaluru · Scope: · The range involves management of revenue, · Financials Management: knowledge of P&L sheet. · People management: experience managing a team of 45-60 project managers and team leaders. · The position is ...

  • o9 Solutions, Inc.

    Delivery Manager

    1 week ago

    o9 Solutions, Inc. Bengaluru, India

    · At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises' siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars ...

  • Relanto

    Delivery Manager

    3 weeks ago

    Relanto Bengaluru, India

    Position: Delivery Manager - Data & AILocation: Bangalore · Responsibilities:Develop a detailed project plan (Ensuring resource availability and allocation) to track progress.Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feas ...

  • Wipro

    Delivery Manager

    5 days ago

    Wipro bangalore, India

    Role Purpose · The purpose of the role is to manage delivery within an account by driving various projects, operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do Delivery Management Ensure seamless deliv ...

  • Growel Softech Pvt. Ltd.

    Delivery Manager

    5 days ago

    Growel Softech Pvt. Ltd. bangalore, India

    Job Description : · Location : Chennai / Bangalore/ Pune · Experience : Years · - Level Manager or Above depending on experience level · - Prior Background Minimum 8+ years of experience working as part of Payments · - Technology solution at an IT company, in the role of Project ...

  • INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P]

    Delivery Manager

    1 week ago

    INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P] bangalore, India Full time

    Job Description: · Delivery Manager - Consumer and Retail Data & Analytics · Job Location: Hyderabad / Bangalore / Chennai / Kolkata / Noida/ Gurgaon / Pune / Indore / Mumbai · Experience: · Minimum of 10-12 years in the IT industry with a focus on global delivery managem ...

  • Domnic Lewis International

    Delivery Manager

    3 weeks ago

    Domnic Lewis International Bengaluru, India

    Salesforce CRM Delivery Manager · What You Will Do: · - Serve as a trusted partner and collaborate to deliver value from Organisation. · - Understand the business roadmap and vision, ensuring team alignment with business priorities and goals. · - Lead CRM/SF solutions, ensuring ...

  • Biocon

    Delivery Manager

    1 week ago

    Biocon Bengaluru, India

    Role Summary: The Marketing Services Delivery Manager (Diabetes Products Portfolio) is a key member of the Global Marketing Communications (GMC) center of excellence at Biocon. · This role involves strategic collaboration across different markets to understand their specific need ...

  • Swift Strategic Staff Solutions Inc

    Delivery Manager

    5 days ago

    Swift Strategic Staff Solutions Inc Bangalore, India Full time

    About the Role : We are seeking a highly motivated and experienced Delivery Manager to join our team In this role, you'll be responsible for leading and managing the delivery of complex projects, ensuring they are completed on time, within budget, and meet all quality standards. ...

  • Unisys

    Manager, Delivery

    5 days ago

    Unisys bangalore, India

    What success looks like in this role: · What success looks like in this role: · We are seeking an experienced and dynamic ServiceNow Engineering Lead to join our team. As a hands-on leader, you will play a pivotal role in configuring, customizing, and implementing ServiceNow ...

  • Unilode

    Delivery Manager

    1 week ago

    Unilode bangalore, India

    Delivery Manager · We are Coming · With a booming startup scene, a population of over 1.3 billion people, coverage across IT Infrastructure and burgeoning talent, India is one of the world's most exciting destinations where individuals can make an international impact and pro ...