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    Sales Executive - Bengaluru, India - AccorHotel

    AccorHotel
    AccorHotel Bengaluru, India

    3 weeks ago

    Default job background
    Full time
    Description
    Job Description
    • Maintain complete knowledge of the following (to include but not limited to):
      • All hotel features / services, hours of operation
      • Hotel function space, entertainment options, menus and floral decoration options
      • Hotel safety guidelines and evacuation plan
      • Scheduled daily group activities
    • Answer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
    • Coordinate all group arrangements
    • Work with group contacts to facilitate program planning and requirements
    • Communicate group needs and specifications to all relevant departments
    • Follow up with Post-Conference reports and review group billings
    • Input all group bookings and update booking activities in the system on a weekly basis
    • Prepare reports, maintain proper records and filing system in accordance to hotel's sales administration process
    • Maintain gifts inventory and coordinate the sending of gifts to clients
    • Arrange site inspections for potential clients
    • Promote positive relations with clients and attend to all requests expediently and courteously
    • Acknowledge and handle clients' complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
    • Up-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenue.
    • Be fully conversant with hotel fire & life safety/emergency procedures
    • Attend all briefings, meetings and trainings as assigned by management
    • Maintain a high standard of personal appearance and hygiene at all times
    • Be aware of the hotel fire & life safety/emergency procedures
    • Perform other reasonable duties assigned by the assigned by the Management
    Additional Information
    • Good communication skills
    • Service oriented with an eye for details
    • Ability to work effectively and contribute in a team
    • Self-motivated and energetic
    • Well-presented and professionally groomed at all times
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