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    Customer Support Executive - bangalore, India - Toolyt

    Toolyt
    Toolyt bangalore, India

    2 weeks ago

    Default job background
    Full time
    Description

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.

    To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

    RESPONSIBILITIES

    • Handling customer complaints, provide appropriate solutions and alternatives within the time limit.
    • Following up to ensure proper resolution.
    • Adherence to all the SLAs
    • Mediate between clients and the organization.
    • Possessing excellent product knowledge to enhance customer support
    • Promote value through great customer experience.

    REQUIREMENTS

    • A bachelor's degree in administration or a related field.
    • A minimum of 1-2 years' experience as a customer support executive.
    • Excellent interpersonal and written and oral communication skills.
    • Knowledge of CRM systems.
    • Computer skills.
    • Knowledge of customer success processes.
    • Patient and active listener.
    • Passion for service.
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