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    Associate Customer Experience - Gurugram, India - Job Nexus India

    Job Nexus India
    Job Nexus India Gurugram, India

    5 days ago

    Default job background
    Description
    We are conducting walkininterviews for the position of Associate Customer Experience atIndias Leading Food Delivery Company in Gurgaon Haryana. on09/03/2024 and 11/03/2024. Below are thedetails:
    Role:Associate CustomerExperienceJob ID:0023Company:Indias Leading Food DeliveryCompanyLocation:GurgaonHaryanaSalary: LPA (tentative; actual salary will be decided in theinterview)
    Eligibility:Education:Bachelors Degree (Graduation from a regularcourse).
    Experience:
    • MinimumYears of Experience Required: 0 (Freshers canapply).
    • Maximum Yearsof Experience Required: 3Years.
    (Nogaps are allowed unless the candidate has a genuine reason forit).
    Communication:Proficientin English &Hindi.Good typingskills of a minimum of 60 words per minute with 95%accuracy.
    Personality:(Evident in spoken & writteninteraction)Spoken:Pleasant demeanor (warm respectful tone modulated speed easy tounderstand).Written:Uses polite words is not overtly casualand gives relevantresponses.
    WhatYou Need to Bring to theTable:
    Responsibilities:
    • Resolvingproblems/concerns raised by customers on our App viachat/phone/email.
    • Establishinga relationship of trust with the customer by ensuring qualitativeservice (empathy and efficiency excellentcommunication).
    • Learningthe products and services offered thoroughly to provide timely andefficient resolutions to issuesraised.
    • Troubleshootingproblems and seeing them through toresolution.
    • Escalatingunresolved issues to the appropriate internalteams.

    Characteristics:
    • Peoplefirstmindset (patient empathetic warmrespectful).
    • Problemsolvingmindset.
    • Flexibility.
    • Detailoriented(activelistener).

    WorkSchedule:
    • Dayshifts but should be comfortable with rotational shiftstoo
    • In night shifts acab is provided oneway from 8 pm to 8am.

    WorkMode: Work FromOfficeNoticePeriod: Immediate or maximum 07Days.
    Modeof Interview: Walkininterview on09/03/2024 and11/03/2024InterviewAddress: Sector 62 GurgaonHaryana.

    communication,customerexperience,customer support

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