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    Sales Manager - Gurugram, India - Concentrix

    Concentrix
    Concentrix Gurugram, India

    2 weeks ago

    Default job background
    Full time
    Description

    Description

    The Sales Manager leads a team to drive revenue and business growth, ensuring high customer satisfaction and meeting performance targets. Responsibilities include overseeing customer success and revenue retention motions, managing client relationships, and developing strategic sales plays. The role involves analyzing data trends, staying informed on market developments, and acting as a point of escalation for clients. Additionally, the Sales Manager collaborates with partners to meet customer expectations.

    • Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
    • Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
    • Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
    • Monitor and drive team call time and productivity and conduct weekly performance reviews and coaching sessions with all team members
    • Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for clients/specific territories
    • Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
    • Be a point of escalation for our clients and respond promptly to any issues
    • Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
    • Work with client contact on reporting and forecasting
    • Ensure team understanding to achieve operating plan targets, sales targets, and client performance targets (CPTs)
    • Coordinate team incentives and Sales Performance Incentive Funds
    • Partner and build business relationships with all partners to ensure customer expectations are met

    Location:

    IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

    Language Requirements:

    English

    Time Type:

    Full time
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