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Gurgaon

    Team Lead-MIS - Gurugram, India - Wipro Digital Operations and Platforms

    Wipro Digital Operations and Platforms
    Wipro Digital Operations and Platforms Gurugram, India

    3 days ago

    Default job background
    Technology / Internet
    Description

    Team Lead-MIS for Gurgaon

    • Job Location : Gurgaon
    • Experience : 5-8 Years (3+ years in Team Handling & People Management)
    • 05 Days week- Both side Transport
    • Shift Timing : Candidate should be flexible to work in Day & Night both.

    We are looking for strong knowledge with SQL & VBA with any other coding language like Python, Javascript etc.

    Important : Candidate should have experience in Global Client Handling and People Management.

    (Strong knowledge with SQL & VBA is must)

    Analytical & Database Management Skills

    · SQL, VBA & Advanced Excel

    · SQL Scripting / Big Queries / Sub-queries / Joins

    · Google technologies such as Google Docs, Spreadsheet, Slides, Data studio, App Script

    Role Definition

    An MIS Lead provides their respective team with high quality reliable data to support them with management decision-making and provides it's stakeholders with regular timely and accurate updates, statistical analysis and management reporting

    Roles and Responsibilities

    Responsible for managing the performance for the team of associates. Motivating associates through effective management and constructive feedback

    Responsible to independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customer's needs

    Responsible for analysis of reports including process dashboards, team performance reports, initiating appropriate action plans & initiate trainings

    Responsible to manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift

    Should be capable of handling client escalations

    Knowledge Must Have

    Strong analytical skills along with problem solving capabilities

    Designing solution for complex MIS reporting and automation

    Strong understanding of basic metrics of transaction processing operations Good to have

    Working knowledge of SQL & VBA or any other database management system

    Google technologies such as Google Docs, Spreadsheet, Slides, Datastudio, AppScript Experience

    Must Have

    5 - 8 year of relevant experience in working with transaction processing account and handling MIS for the same Behavioral Skills and Attributes - Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools.

    Excellent verbal & written communication & presentation skills.

    Good Interpersonal & people management skills with good problem solving approach.

    Expert knowledge of service procedures

    Good analytical skills for MIS, number crunching & reporting to internal & external customers.

    Ability to exercise managerial judgment and perform as a mentor.

    Knowledge of Voice reporting systems is mandatory

    Looking for Immediate joiners only.

    Note : Interested candidates can share their CV's directly at

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