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    Customer Success Manager-Hybrid - Gurugram, India - Leena Ai

    Leena Ai
    Leena Ai Gurugram, India

    Found in: Whatjobs IN C2 - 4 days ago

    Default job background
    Description
    CompanyOverview:
    Foundedin 2018 Leena AI is an autonomous conversational AIbacked employeeexperience platform that is powerful flexible and can meet theneeds of any enterprise. Trusted by 10M employees across companieslike Nestle Puma AirAsia CocaCola Lafarge Holcim and Abbott PumaSony. We have transformed 30M conversations and 1B employeeinteractions. Leena AI plays well with 100 platforms including SAPSuccessFactors ADP Oracle Workday Microsoft Office 365 and Slack.Leena AI currently supports 100 languages globally. Leena AI hasraised $40M investment from Greycroft and Bessemer VenturePartners.
    RoleandResponsibilities:
    Weare looking for Customer Success Professionals to play a criticalrole in building relationships with significant clients. As aStrategic Account Manager you will represent our company andinteract with major clients. Your responsibilities willinclude:
    • Managing and growing thecustomers lifetime revenue potential by creating a shared visionand roadmap for success
    • Providing customerswith success blueprints service plans and businessroadmaps
    • Defining and optimizing the customerlifecycle mapping the customerjourney
    • Communicating with major clients on aregular basis and responding to specificqueries
    • Driving adoption and usage of productsand features across multiple business units teams andmarkets
    • Developing and implementing efficientand effective management plans forclients

    CandidateQualifications:
    Werequire the following qualifications fromcandidates:
    • Proven work experienceas a Strategic Account Manager or Key AccountManager
    • 4 years of solid Customer SuccessManagement experience in a B2Benvironment
    • Excellent communicationskills
    • Should have an education background froma Tier1 college.
    • Experience building accountplans for growth and creating shared vision withcustomers
    • Handson experience with CRM softwareand Account Management systems
    • Strongnegotiation skills with a problemsolvingattitude
    • Flexible startup mindset with provensuccess in fastpaced workenvironments

    RequiredSkills:
    Thefollowing skills are required for thisrole:
    • Strategic accountmanagement
    • Customer successmanagement
    • CRMsoftware
    • Account managementsystems
    • Excellent communicationskills

    Benefits:
    • Flexiblework hours
    • Hybrid setup LocationGurgaon
    • PerformanceBonus
    • HealthInsurance

    flexibility,performancebonus,account management,communication skills,clientrelationships,relationship building,customer support,healthinsurance,startup mindset,problem-solving,b2b,revenueincrease,customer success,strategic account management,customerservice,negotiation skills,management plans,b2b saas,interpersonalskills,sales quota achievement,excellent communication,crmsoftware,work hours flexibility,productadoption

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