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    Senior Business Development Manager - Pune, India - Vsynergize OutSourcing Pvt. Ltd

    Vsynergize OutSourcing Pvt. Ltd
    Vsynergize OutSourcing Pvt. Ltd Pune, India

    Found in: Talent IN C2 - 4 days ago

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    Description
    Job Description

    Job Description:

    The Business Development Manager for the AI Contact Centre is responsible for driving
    growth and revenue generation through the promotion and adoption of AI-powered
    solutions within the contact center industry. This role involves identifying prospective
    clients, understanding their needs, and proposing tailored AI contact center solutions to
    meet those needs. The Business Development Manager will work closely with the sales,
    marketing, and product development teams to execute strategic initiatives and achieve
    business objectives.

    Key Responsibilities:

    Market Analysis:
    Conduct thorough market research to identify trends, opportunities,
    and challenges within the contact center industry. Stay abreast of advancements in AI
    technology and competitive landscape.

    Client Acquisition:
    Identify and engage with potential clients, including contact center
    operators, BPO firms, and enterprises across various industries. Build and maintain a
    robust pipeline of leads through networking, cold calling, and attending industry events.

    Solution Selling:
    Understand client requirements and pain points related to contact
    center operations. Present AI-powered solutions that address these needs effectively,
    emphasizing benefits such as cost savings, efficiency improvements, and enhanced
    customer experiences.

    Relationship Management:
    Cultivate strong relationships with clients, demonstrating
    expertise in AI technologies and understanding of their business objectives. Act as a
    trusted advisor, providing guidance on optimizing contact center performance through AI
    solutions.

    Collaborative Approach:
    Collaborate with cross-functional teams including sales,
    marketing, and product development to develop compelling value propositions,
    marketing materials, and sales strategies. Provide feedback from clients to inform
    product enhancements and roadmap.

    Contract Negotiation & Revenue Generation:
    Secure profitable deals that meet or
    exceed sales targets. Negotiate contracts skillfully, ensuring mutually beneficial
    agreements while expanding the company's client base.

    Sales Reporting and Forecasting:
    Maintain accurate records of sales activities, client
    interactions, and revenue forecasts using CRM software. Generate regular reports to
    track progress against targets and identify areas for improvement.

    Industry Thought Leadership:
    Establish yourself as a thought leader in the AI contact
    center space through participation in industry conferences, webinars, and publications.
    Share insights and best practices to enhance the company's reputation and visibility.

    Requirements


    Competencies & Expectations:


    • Strategic Acumen: Demonstrate a grasp of market dynamics, competitor
    landscape, and the ability to translate trends into actionable sales strategies.

    Technical Aptitude:
    Possess strong foundational knowledge of AI concepts
    (NLP, ML, RPA) and how they specifically enhance contact center operations.

    Consultative Selling:
    Master the art of needs analysis and solution matching to
    drive value-based client conversations rather than product-focused pitches.

    Data-Driven Approach:
    Excel in utilizing CRM data, sales reports, and
    forecasting to make informed decisions and optimize sales processes.

    Relationship Builder:
    Build genuine rapport with stakeholders at all levels,
    establishing trust through exceptional communication and follow-through.

    Measurable Metrics:


    • Lead Generation: Number of qualified leads generated per quarter/year.

    Qualified Meetings:
    Number of Qualified meetings set in a month.

    Conversion Rate:
    Percentage of leads converted into paying clients.

    Revenue Growth:
    Increase in sales revenue across a defined timeframe.

    Client Retention:
    Percentage of clients retained year over year.

    Thought Leadership Impact:
    Track speaking engagements, publications, social
    media reach.

    Qualifications:

    Bachelor's degree in business, Marketing, or related field. MBA preferred.
    3+ years of proven sales success, ideally in technology or contact center
    domains.
    Excellent presentation skills and the ability to tailor communication to both
    technical and non-technical audiences.
    Proficiency in CRM software and Microsoft Office Suite.
    Willingness to travel as needed to meet with clients and attend industry events.

    Skills:
    Exceptional interpersonal and communication abilities. Strategic thinking
    with a focus on results.

    Characteristics:
    Adaptive, with a capacity to thrive in dynamic environments.
    Commitment to continuous learning and improvement in the AI and contact
    center domains.

    Benefits



    Expectations:


    • Establish the company as a thought leader in AI contact center solutions.
    • Lead and mentor a team towards achieving shared and individual goals.
    • Demonstrate ethical leadership and foster a culture of innovation and
    accountability.

    The Business Development Manager for AI Contact Centre plays a pivotal role in driving
    the adoption of AI technologies to revolutionize contact center operations and deliver
    exceptional customer experiences. This position offers a unique opportunity to shape
    the future of customer engagement and make a meaningful impact on business
    outcomes.

    Interested candidates can share me their updated CV on

    Requirements
    Competencies & Expectations: 1.

    Strategic Acumen:
    Demonstrate a grasp of market dynamics, competitor landscape, and the ability to translate trends into actionable sales strategies

    2
    Technical Aptitude:
    Possess strong foundational knowledge of AI concepts (NLP, ML, RPA) and how they specifically enhance contact center operations

    3
    Consultative Selling:
    Master the art of needs analysis and solution matching to drive value-based client conversations rather than product-focused pitches

    4
    Data-Driven Approach:
    Excel in utilizing CRM data, sales reports, and forecasting to make informed decisions and optimize sales processes

    5
    Relationship Builder:
    Build genuine rapport with stakeholders at all levels, establishing trust through exceptional communication and follow-through


    Measurable Metrics:
    1.

    Lead Generation:
    Number of qualified leads generated per quarter/year

    2
    Qualified Meetings:
    Number of Qualified meetings set in a month

    3
    Conversion Rate:
    Percentage of leads converted into paying clients

    4
    Revenue Growth:
    Increase in sales revenue across a defined timeframe

    5
    Client Retention:
    Percentage of clients retained year over year

    6
    Thought Leadership Impact:
    Track speaking engagements, publications, social media reach


    Qualifications:
    Bachelor's degree in business, Marketing, or related field. MBA preferred. 3+ years of proven sales success, ideally in technology or contact center domains. Excellent presentation skills and the ability to tailor communication to both technical and non-technical audiences. Proficiency in CRM software and Microsoft Office Suite. Willingness to travel as needed to meet with clients and attend industry events.


    Skills:
    Exceptional interpersonal and communication abilities. Strategic thinking with a focus on results.


    Characteristics:
    Adaptive, with a capacity to thrive in dynamic environments. Commitment to continuous learning and improvement in the AI and contact center domains.
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