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Bengaluru

    MCE - Service Delivery Manager - Bengaluru, India - CGI

    CGI
    CGI Bengaluru, India

    1 week ago

    CGI background
    Full time
    Description

    Position Description:

    12+ years relevant technical experience with Strong customer service, project management, and quality control skills

    •Good computer skills including Network , Server and End user services and the ability to use business support software

    •Maintaining positive relationships with customers.

    •Identifying customer needs and overseeing service delivery within the business context.

    •Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.

    •Managing finances and budgets.

    •Determining ways to reduce costs without sacrificing customer satisfaction.

    •Assessing customer feedback and using your creativity to establish, improve, and refine services.

    •Remaining organized and meeting deadlines.

    •Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

    •Coordinate internal resources and third parties/vendors for the flawless execution of projects

    •Ensure that all projects are delivered on-time, within scope and within budget

    •Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

    •Ensure resource availability.

    •Develop a detailed project plan to track progress

    •Use appropriate verification techniques to manage changes in project scope, schedule and costs

    •Measure project performance using appropriate systems, tools and techniques

    •Report and escalate to management as needed

    •Manage the relationship with the client and all stakeholders

    •Perform risk management to minimize project risks

    •Establish and maintain relationships with third parties/vendors

    •Create and maintain comprehensive project documentation

    Skills:

  • English
  • Project Management
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