Jobs
>
Pune

    Operations Manager - Pune, India - Keywords Studios

    Keywords Studios
    Keywords Studios Pune, India

    11 hours ago

    Default job background
    Full time
    Description

    Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

    We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

    Join us in our mission to build engaging player communities and offer outstanding experiences

    Role overview

    As the Operations Manager, you'll lead multiple projects towards success. Your leadership skills will be the driving force behind the projects' accomplishments, making a lasting impact on our organization's goals.

    With a keen eye on project tracking and budget management, you will drive operational profitability, ensuring timely and accurate billing for all projects. Your proactive approach will help you successfully manage changes in project scope, spot potential risks, and craft strategic contingency plans, guaranteeing successful project outcomes with ease.

    Requirements

    What are we looking for? Our Operations Manager has a knack for the following skills:

    Leadership:

    • Manage assigned projects comprehensively, ensuring client expectations are met and processes adjusted as necessary.
    • Collaborate with the Business Development Management Team to assess new project scope, provide expert advice to clients, and agree on processes and timelines.
    • Maintain performance records of Team Leads and agents, offering continuous feedback and mentorship.
    • Coordinate schedules with Team Leads and facilities for optimal project execution.
    • Interact daily with clients, overseeing project-related communication and strategies.
    • Implement quality control procedures across projects.
    • Define workflow and responsibilities among project team members.
    • Ensure project financial success, delivering accurate reports and invoices to clients on time.
    • Timely address and resolve project or HR issues, escalating them if necessary.

    Analytics:

    • A keen eye for errors/inconsistencies in both their own and others' contributions, highlighting or amending these as appropriate.
    • Ability to prepare, interpret, and effectively utilize management information reports.
    • Play a pivotal role in designing, enhancing processes, methodologies, and tools, while maintaining thorough documentation.

    Communication:

    • Provide comprehensive briefings to Team Leads and agents, ensuring alignment with project strategy and client expectations.
    • Interact daily with clients, overseeing project-related communication and strategies.
    • Timely address and resolve project or HR issues, escalating them if necessary.

    Business:

    • Awareness of the bigger picture, considering the project, client, company, and team when making decisions.
    • Ability to work effectively and decisively under pressure, handling multiple projects and multiple project types concurrently.
    • Ability to prepare and control a work schedule and deliver to budget, on margin, and experience with financial aspects of a project.
    • Ability to prioritize tasks, analyze problems, recommend and implement effective solutions.

    You'd be a great fit for this role if you have:

    • Minimum 2 years of experience in Project Management, or Client support management in the Video Games, Customer support or related industry.
    • Experience leading the launch of a support project / operation.
    • Strong client relationship management and negotiation skills
    • Leadership skills, capable of rallying teams to achieve common goals together and inspire success in others
    • A keen eye for errors/inconsistencies in both their own and others contribution, highlighting or amending these as appropriate
    • Excellent verbal and written communication skills in English

    Nice-to-haves:

    • 4+ years of Game industry experience
    • Formal Project Management techniques or training such as PMP
    • Experience with Zendesk or Helpshift or other major customer support tools

    Benefits

    • Hybrid setup
    • Worker's Insurance
    • Paid Time Offs
    • Other employee benefits to be discussed by our Talent Acquisition team in India

    Role Information: EN

    Studio: Helpshift

    Location: Asia Pacific, India,

    Area of Work: Player Engagement

    Service: Engage

    Employment Type: Permanent

    Working Pattern: Full Time, In-Office, Hybrid

  • INTO WELLNESS PVT LTD

    Operation Managment Intern

    1 week ago

    INTO WELLNESS PVT LTD Pune, India

    Into Wellness Private Limited is a Fitness equipment manufacturing company with a diverse team of professionals. Our internationally designed products, developed in collaboration with Realleader USA are recognized for superior biomechanics, appealing aesthetics & durability. Into ...

  • timesjobs

    Operations Manager

    1 week ago

    timesjobs Pune, India Full time

    Job Description · Should have Excellent Communication Skills. · Should be able to handle a team of CSE (Inbound/Outbound) & 6-7 Team Leaders. · Maintains and improves call centre operations by monitoring system performance; identifying and resolving problems; preparing and comple ...

  • Duncan & Ross

    operations manager

    12 hours ago

    Duncan & Ross Pune, India

    KEY RESPONSIBILITIES: · BIM Management · Manages early-stage project implementation (central file, welcome screen, ghost) · Develop project specific BIM standards and QA/QC · Compliant with Employer Information Requirement (EIRs) · Compliant with Employer's Level of Information ...

  • Keywords Studios

    Operations Manager

    3 days ago

    Keywords Studios Pune, India Full time

    Description · We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. P ...

  • iServe Financial

    Operations Manager

    1 week ago

    iServe Financial Pune, India Full time

    Apply for Operations Manager, Career Progress Consultants in Pune for 0 - 3 Year of Experience on ...

  • E-QL BUSINESS SOLUTIONS PVT. LTD.

    Operation Manager

    11 hours ago

    E-QL BUSINESS SOLUTIONS PVT. LTD. Pune, India

    Job profile: · Job profile includes working on various IT / Software / Hardware / Non IT projects. It includes strategic planning, functional on field project management, handling project development & channel distribution network, business key account management, handling variou ...

  • Infosys

    Operations Manager

    7 hours ago

    Infosys Pune, India

    Responsibilities Project Manager – ProcurementKey responsibilities · •Define, build, and drive project plans and timelines · •Support business case creation · •Control project scope, goals, and deliverables · •Manage tasks and allocate project resources · •Capture minutes/action ...

  • Infosys

    Operations manager

    1 week ago

    Infosys Pune, India

    Job ID/Reference CodePROGEN-EXTERNAL-174484Work Experience 9-14 YearsJob TitleOperations manager Responsibilities · •An Ops lead on a global payment platform- multi-year project including collaboration with Core Project Team and subsequently managing a team of 15-20 Analysts by ...

  • AXA Group Operations

    Manager – Operational Risk Management

    1 week ago

    AXA Group Operations Pune, India

    Core Operational Responsibilities: · Ensure continual improvement in operational risks at all levels. The position is required to adopt a partnership approach to understand underlying risks and recommend appropriate fit-for-purpose practices in all COEs & enabling functions such ...

  • Wipro

    Operations Manager- Order Management

    3 days ago

    Wipro Pune, India

    Domain- Telecom · Shift Time- 12 PM to 9:30 PM (WFO) · Location- Hinjewadi, Pune · Profile: · • 10+ years of extensive experience in the areas of Telecom Program Management, Delivery management, Team Building / Mentoring · • Insightful experience in program/delivery management ac ...

  • Allianz Services

    Senior Manager Operations

    4 days ago

    Allianz Services Pune, India

    Qualification & Experience · -Graduate/Postgraduate in any discipline · -Insurance domain knowledge and Experience in managing Motor Claims /Property Claims (Essential) · -Experience of having successfully managed a team as a Manager – Operations (Essential) for at least 12 mont ...

  • AppZen

    Manager - GTM Operations

    2 days ago

    AppZen Pune, India

    Manager - GTM Operations : Click HERE to apply · It is an exciting time at AppZen, and we have a new opportunity for a Manager of Operations This role will help drive critical cross-functional operations for collaboration, systems, processes, metrics and reporting, and operation ...

  • WNS

    Assistant Operations Manager

    1 week ago

    WNS Pune, India

    Manage End to End claims process from Claims Filing to Recovery from Carriers. · Good written and communication skills. Be the face of the process for clients. Strong leadership and communication skills · Providing directions, guidance and support to team members to help them ach ...

  • Meraki Hospitality Llp

    Restaurant Operation Manager

    6 days ago

    Meraki Hospitality Llp Pune, India Full time

    Job Summary: · The Operations Manager will be responsible for managing and maintaining all the Restaurants / Food Operation for Meraki Hospitality. The Candidate will oversee all aspects of operations including but not limited to managing, planning, budgeting, procuring, and mar ...

  • Vodafone Idea Limited

    Manager-NLD Operations

    11 hours ago

    Vodafone Idea Limited Pune, India

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for ...

  • AppZen

    GTM Operations Manager

    3 hours ago

    AppZen Pune, India Full time /

    AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. ...

  • The Search House

    Operations Sr Manager

    1 week ago

    The Search House Pune, India

    This role's main purpose is to handlecomplete operations at site client interactions troubleshootingdesigning SOP's etc. · The Positionwill report to. – Joint Managing Director · Key responsibilities :Hands on Experiencein operating heavy engineering factory plant or project. · E ...

  • 2coms

    Transport Operations Manager

    1 week ago

    2coms Pune, India

    Job Description · Roles and Responsibilities: · 1. Managing team of 3 onground exts. · 2. Managing administration of clients · transportation team. · 3. Managing the relationship with · fleet partners to make sure they are · providing desired services. · Requirements · Top skill ...

  • ITC WORLDWIDE

    Operations Business Manager

    12 hours ago

    ITC WORLDWIDE Pune, India

    ITC Worldwide is in search of a highly skilled business manager to join our team and help build a tradition of unparalleled client, customer, and employee satisfaction. The ideal candidate will have a track record of outstanding management of day-to-day operations, including prod ...

  • Merito

    Manager - Ad Operations

    1 week ago

    Merito Pune, India

    Job Description · We are looking for a Manager - Ad Operations for one of the leading global media agencies in India. · Role - Manager (Ad Operations) · Experience - 4+ years · Location - Mumbai, Pune, Chennai, Bangalore & Gurgaon · About our client :- · Our Client is the worlds ...